Alvaro Chavez Dirzo
Glendale,AZ
Summary
Dynamic Operations Manager with a proven track record at EOS Fitness, excelling in operational excellence and team leadership. Spearheaded initiatives that enhanced efficiency and customer satisfaction, while developing training programs that fostered a culture of continuous improvement. Skilled in business analysis, consistently achieving high performance ratings. Managed and led an entire operational section for four years in the military, overseeing scheduling and watchbill coordination, maintaining accountability for weapons and ammunition inventory, enforcing daily safety protocols, and ensuring consistent structure, discipline, and operational readiness.
Overview
6
6
years of professional experience
Work History
Operation Manager
EOS Fitness
Glendale, AZ
12.2024 - Current
- Streamlined operational processes, enhancing efficiency and reducing costs across multiple departments.
- Led cross-functional teams to implement strategic initiatives, improving service delivery and customer satisfaction.
- Developed training programs for staff, fostering a culture of continuous learning and operational excellence.
- Analyzed performance metrics to identify areas for improvement, driving data-driven decision-making throughout the organization.
- Sustained achievement of positional goals, consistently exceeding a minimum rating of 4 out of 5 over a 9-month period.
- Maintained front desk operations to uphold a 9.0 standard of friendliness over the last 5 months.
Assistant Operations Manager
EOS Fitness
Goodyear, AZ
07.2024 - 11.2024
- Optimized daily operations through effective scheduling and resource allocation.
- Developed training programs to enhance staff performance and operational knowledge.
- Implemented process improvements that increased efficiency in service delivery.
- Monitored key performance indicators to ensure adherence to operational standards.
Master At Arms
United States Navy, USN
Washington, DC
08.2020 - 05.2024
- Conducted security operations ensuring safety and compliance on naval installations.
- Implemented training programs for personnel on safety protocols and emergency response procedures.
- Monitored access control systems to secure sensitive areas and prevent unauthorized entry.
- Collaborated with law enforcement agencies during investigations and incident responses.
- Led teams in conducting drills, enhancing readiness for emergency situations and crisis management.
- Facilitated security-related training and education programs for new personnel, ensuring a thorough understanding of policies and procedures among all members of the organization.
- Maintained a safe environment with regular risk assessments and appropriate corrective actions.
Education
High School Diploma -
Desert Edge High School
Goodyear, AZSkills
- Operational excellence
- Business analysis
- Organizational development
- Safety management
- Workforce planning
- Relationship building
- Team leadership
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Operation Manager
EOS Fitness
12.2024 - Current
Assistant Operations Manager
EOS Fitness
07.2024 - 11.2024
Master At Arms
United States Navy, USN
08.2020 - 05.2024
High School Diploma -
Desert Edge High School