Alvaro Febres
Rockford,IL
Summary
Adept at machinery operation and teamwork, I significantly enhanced production efficiency and safety compliance at TH Foods. Leveraging strong problem-solving and communication skills, I improved customer satisfaction and operational workflows, embodying a results-driven approach with a focus on quality control and workplace safety.
Regarding my work experience, I have managed to acquire skills such as teamwork, solving critical problems, decision making, leadership and complying with and enforcing company standards efficiently.
Overview
6
6
years of professional experience
Work History
Machine Operator
TH Foods
10.2022 - Current
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated multiple machines simultaneously to meet production requirements.
- Operated machining equipment safely with team of operators.
- Set up and adjusted equipment and properly configured machines for daily operation.
Server
Pepes Mexican Food
08.2021 - 05.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Representative
Ciudad Black
03.2018 - 10.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Skills
- Good Communication
- Attention to Detail
- Machinery Operation
- Workplace Safety
- Teamwork and Collaboration
- Problem-Solving
- Computer Skills
- Safety Compliance
- Heavy Lifting
- Quality Control
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Machine Operator - TH Foods
10.2022 - Current
Server - Pepes Mexican Food
08.2021 - 05.2022
Customer Service Representative - Ciudad Black
03.2018 - 10.2020
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