Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alvaro Luzquinos

Weston

Summary

Dynamic hotel concierge with a proven track record at Loews Miami Beach Hotel, enhancing guest satisfaction through personalized recommendations and efficient complaint handling. Skilled in concierge software and multilingual communication, I fostered repeat bookings and improved team performance, ensuring exceptional service and memorable experiences for all guests.

Overview

3
3
years of professional experience

Work History

Hotel Concierge

Loews Miami Beach Hotel
08.2022 - 05.2024
  • Streamlined check-in and check-out processes for increased efficiency, ensuring a seamless experience for guests.
  • Increased repeat bookings by maintaining excellent communication with past guests, sharing updates on hotel amenities and special offers.
  • Organized transportation services for guests upon request, ensuring timely arrivals at their desired destinations.
  • Collaborated with other hotel departments to resolve guest issues quickly and professionally, earning positive feedback from satisfied guests.
  • Reduced wait times by implementing an efficient system for managing incoming calls and prioritizing urgent requests accordingly.

Hotel Front Desk Receptionist

Hilton Fort Lauderdale Marina Hotel
11.2021 - 07.2022
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.
  • Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
  • Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.

Hotel Concierge

Hampton Inn Ft Lauderdale- West Pembroke Pines
11.2020 - 04.2021
  • Enhanced guest satisfaction by promptly addressing inquiries, providing personalized recommendations for dining and entertainment options.
  • Assisted guests with arranging surprise proposals or celebrations during their stay by coordinating closely with other departments such as housekeeping or room service teams.
  • Maintained an up-to-date knowledge of hotel policies and procedures to quickly address guest inquiries and provide accurate information.
  • Conducted informative tours of the property for potential clients, showcasing unique features that set the hotel apart from competitors.
  • Trained new concierge staff members on best practices for delivering exceptional customer service while adhering to company standards and policies.
  • Supported revenue growth goals of the hotel by actively promoting on-site amenities and services to guests during their stay.
  • Improved overall team performance through constructive feedback during regular staff meetings, fostering a culture of continuous improvement within the department.

Education

Cypress Bay High School
Weston, FL

Skills

  • Strong organization
  • Personalized recommendations
  • Complaint handling
  • Community relations
  • Multilingual proficiency
  • Restaurant reservations
  • Concierge software proficiency

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Hotel Concierge

Loews Miami Beach Hotel
08.2022 - 05.2024

Hotel Front Desk Receptionist

Hilton Fort Lauderdale Marina Hotel
11.2021 - 07.2022

Hotel Concierge

Hampton Inn Ft Lauderdale- West Pembroke Pines
11.2020 - 04.2021

Cypress Bay High School

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