ALVARO M. MOLINA

• Troubleshoot mechanical and electrical problems in furnaces, air conditioners, heat pumps, and ductwork using multimeters, gauges, and other diagnostic tools.
• Complete routine tune-ups by cleaning coils, checking refrigerant charge, changing filters, and inspecting electrical connections to support system performance.
• Assist lead technicians with installation, preventive maintenance, and repair of residential and light commercial HVAC systems while following local building codes and safety rules.
• Provided customer support in homes and light commercial spaces by clearly explaining system issues and repair options, fostering informed decision-making for clients.
• Tracked tools and parts inventory on service vehicles, implementing military-trained asset control methods to ensure timely access to necessary components.

• Assisted shoppers in locating products and successfully completing purchases, enhancing overall shopping experience.
• Supported customers with friendly service in a busy retail setting.
• Handled point-of-sale transactions accurately and efficiently.
• Kept the sales floor clean and arranged merchandise displays neatly.
• Executed loss prevention strategies that contributed to a reduction in shrinkage.
• Verified age requirements for purchase of alcohol and tobacco products.
• Operated fuel pumps and ensured accurate dispensing of gasoline, maintaining compliance with safety standards.
• Responded promptly to gas spills by following safety protocols and accidents promptly and according to established guidelines.

• Managed order processing and fulfillment for customer requests.
• Verified orders for accuracy and completeness, ensuring all necessary components were included.
• Packaged products securely for delivery to customers.
• Located merchandise from shelves and storage areas to fill orders.
• Operated handheld scanners to track merchandise throughout the fulfillment process.
• Collaborated with team members to ensure efficient workflow throughout the shift.
• Followed safety protocols while operating material handling equipment such as pallet jacks and hand trucks.
• Maintained cleanliness and organization in the work area.

Operations Supervisor & Lead Instructor (Sergeant) | Fort Drum, NY | June 2020 – October 2021.

• Led cross-functional teams in high-stress mobile environments, ensuring teamwork and performance met strict operational objectives.
• Oversaw mobile security fleet operations, coordinating movement, tactical maneuvering, and heavy equipment logistics for wheeled vehicle fleets.
• Served as an assistant driving instructor, helped build and deliver training program that certified 500+ personnel on heavy vehicle operations, preventive maintenance, and emergency field recovery protocols.
• Managed secure inventory facility as unit armorer for $1-$3 million in sensitive specialized equipment, maintaining 100% asset accountability through continuous compliance audits.

Precision Systems Specialist & Crew Evaluator | Camp Vilseck, Germany | September 2018 – June 2020.

• Maintained rapid-response readiness within a high-mobility unit prepared for global deployment within the 24-to-48-hour window in support of NATO treaty compliance.
• Operated and maintained advanced multi-sensor tracking systems and remote targeting hardware on mechanized Stryker platforms valued at $4M+.

Mobile Operations Team Leader & Fleet Driver | Fort Carson, CO | February 2015 – September 2018.

• Maintained logistical readiness during Middle Eastern rotation (Operation Spartan Shield).
• Supported cross-cultural training operations with international NATO allies during overseas European rotation (Operation Atlantic Resolve), strengthening partnership coordination and team interoperability.

Tactical Training & Professional Development | Fort Benning, GA | October 2014 – February 2015.

• Completed intensive foundational training in team tactics, weapon systems operations, logistical movement, and standard operating procedures (SOPs).