Alvaro Morales
GRAND PRAIRIE
Summary
Experienced Restaurant Manager known for ensuring seamless operations and delivering top-notch Customer service. Skilled in proactive problem-solving and team coordination. Expert in organizing schedules and workflows to achieve objectives efficiently.
Overview
5
5
years of professional experience
Work History
RESTAURANT MANAGER
RAISING CANE'S
08.2021 - Current
- Managed a team of around 45-50 Crewmembers in total
- Managed a restaurant with an average AWS of 90k
- Managed schedules, time off requests, and found coverage for shifts
- Enhanced operations and boosted productivity through Crew training, coaching and creating work schedules and assignments
- Aided with recruitment and development of Crew
- Oversaw new management training and reported feedback for the team
- Held quarterly safety meetings with top performing Crew to ensure restaurant safety
- Handled restaurant cleaning schedule, routines and systems
- Aided Restaurant Leader in development of advanced Crew.
- Conducted interviews and made final decision on hourly hiring.
- Managed labor costs and food costs.
- Ordered trucks and completed inventory.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
CREWMEMBER
RAISING CANE'S
02.2020 - 08.2021
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Prepared orders to company standards
- Assisted Customers with product, promotion and policy information
- Operated fryers and grills, assisted with putting orders together and bagged items for Customers
- Answered Customer questions and took orders.
RETAIL ASSOCIATE
KOHLS
09.2019 - 02.2020
- Offered strong Customer service skills, keeping Customers satisfied and increasing sales
- Assisted in the training of new cashiers
- Performed a audit of inventory and sales, ensuring accuracy
- Streamlined inventory to eliminate the need for stock replenishment
- Established personal connections with Customers, exceeding Customer service expectations.
Education
High School Diploma -
Dubiski High School
GRAND PRAIRIE, TEXASSkills
- Customer Service
- Communication
- Leadership
- Problem solving
- Bilingual (Fluent in English & Spanish)
- Operations Management
- Schedule Coordination
- Staff Management
- Restaurant operations management
- Customer Engagement
- Staff Scheduling
Timeline
RESTAURANT MANAGER
RAISING CANE'S
08.2021 - Current
CREWMEMBER
RAISING CANE'S
02.2020 - 08.2021
RETAIL ASSOCIATE
KOHLS
09.2019 - 02.2020
High School Diploma -
Dubiski High School