Alvaro Nunez
Wylie,TX
Summary
Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 8 Years of progressive IT experience, Multi-cloud experienced.
Overview
13
13
years of professional experience
Work History
System Administrator
VTECH Dealerit
01.2023 - Current
- System administrator main functions: Monitor, configure, and troubleshoot all aspects of Enterprise Systems, to include, but not limited to Microsoft, Kaseya (autotask, Datto, auvik) Linux services, including Webservers, SQL databases, DHCP, DNS, Print Servers, MS O365, Azure and applications that use these services.
- Main Duties:
- Active directory Management
- GPO policy creation and application to OUs
- Ticket Resolution
- Cloud to Cloud Migrations
- Share Point and OneDrive Policy assignment and Governance.
- Achievements:
- Successfully Migrated emails, files other featured of the 5 main dealers from Google workspaces to Microsoft 365 cloud
- Implemented a security group and distribution lists automation project.
Senior Pega System Administrator
Scotiabank Toronto
03.2022 - 01.2023
- IN Pega System Administrator worked with Cloud platform engineering Team to build and test cloud pipeline and need to be able to work on the more technical details and hurdles and oversee the coordination, Integration and flow of development, testing and deployment to support continuous delivery
- The Pega System Administrator focused not just on creating but also maintaining the end-to-end application delivery tools chains, also be highly involved in Automation aspect of our team by analyzing, designing, and implementing strategies for continuous deployments while ensuring high availability on production and pre-production systems, this is the key for our strategy of moving to the cloud for Pega.
- Main Duties:
- Jboss troubleshooting.
- Deployment all branches (Jenkings CI-CD)
- Node Deployment scaling, configuration and troubleshooting
- Fortify Scans
- Troubleshooting Linux RH
- Developers support and access provision.
- Azure cloud instance management
- Achievements:
- Successfully Completed 6 deployment per month with 0 rollbacks
- Implemented a autoscaling node policy that helped the troubleshooting automation
NICE WFM PSE- Senior WFM PSE
Sutherland -NICE LTD
05.2016 - 03.2022
- In my WFM PSE experience I have worked implementing the WFM tool, installing, migrating and configuring the application and services, on Windows and Linux server environments with postgres, Oracle and SQL DB, in 2016 most of the project were on premise but since 2017 most of the projects were migrated to cloud environment , had the chance to get certified as an amazon cloud practi- tioner engineer, learned a lot about cloud infrastructure since inContact (the project I work with) we use AWS EC2 instances, ALB, LB, and NACL and IAM policies.
- Main Duties:
- Configure Apache Web server (SSL-nonSSL)
- Ticket resolution (Service Now)
- Deployments to live environments.
- DB configuration and Migration
- LDAP configuration
- SSO configuration
- AWS security policies Firewall and IAM
- Achievements:
- Successfully Converted the Data from postgres to SQL using a conversion tool as a pilot sin was the pioneer PSE to use it
- Implemented a new mode with high availability capability as a pioneer project for one of the biggest client in the US.
Real Time and WFM Coordinator
24-7 INC Colombia
03.2015 - 04.2016
- As a Workforce main duty is forecasting, headcount, planning, and real-time management
- Those activities are related to scheduling, attendance, and all other secondary task
- I am proficient with MS Excel (advanced) Blue Pumpkin, CMS, IEX, and Touch Commerce.
- Also trained and led new WFM members as their coordinator and recruited new bilingual representatives for the production floor.
- Main Duties:
- Daily scrum meeting with the WFM Team
- Backlog review and improvement plan follow-up
- KPI delivery
- Deployments to live environments
- Achievements:
- Recruited and trained the WFM and RTA team for the new AT&T site located in Pereira Colombia.
- Implemented all reports and formats for the new site such as Attendance, KPI adherence, bonus, and payroll reports.
Work force management (WFM)
24-7 INC
08.2011 - 03.2015
- WFM member for 2 of the biggest retail stores in USA such as: Target and Kohl's, additionally worked for Accedo with the campaign of AT&T North America and implemented WFM from scratch, even recruited new members for the production floor coordinator and recruited new bilingual representatives for the production floor.
Customer service representative
Accedo technologies
03.2011 - 08.2011
- During this experience learned communication and customer service skills that I still implement
- Such as rapport, empathy and the Lewis Model.
Education
System Administration and AD associate degree - Computer Engineering Technology
University
Miami Dade College, Florida01.2022
Certified in IT security and services - Computer Engineering
Catholic University
MGA01.2011
Certified Server Specialist - Computer Engineering
Catholic University
MGA01.2010
Obtain bachelor's degree in system engineering at UNICA - Computer Engineering
Catholic University
MGA01.2010
American Study Center -
High School
MGA01.2002
Skills
- AWS cloud architecture
- MS server administration
- Linux server management
- SQL server DB admin
- Customer experience
- Active Directory
- AZURE Devops
- Docker
- Microsoft 365
- Azure cloud
- SRE Basis
- SharePoint Administrator
- Virtualization
- Hardware Provision Management
- File System Administration
- End Point Configurations
- Automation intelligent Tiering
- Networking
- Process Improvement
- Project Management
- GPO Policies
- SCCM
- Apache Webserver
- Automation
- Google Cloud
Extra Academic( Certifications)
- Oracle Business Intelligence BSG Institute LIMA
- AWS cloud practitioner AMAZON WEB SERVICES ACADEMY
- SRE (Site reliability Engineering) LinkedIn learning CompTIA+
- CompTIAomptia Server+
- CompTIA A+
Linkedin Profile
linkedin.com/in/alvaro-nuñez-199baa103
Languages
English
Full Professional
Spanish
Full Professional
French
Limited Working
Timeline
System Administrator
VTECH Dealerit
01.2023 - Current
Senior Pega System Administrator
Scotiabank Toronto
03.2022 - 01.2023
NICE WFM PSE- Senior WFM PSE
Sutherland -NICE LTD
05.2016 - 03.2022
Real Time and WFM Coordinator
24-7 INC Colombia
03.2015 - 04.2016
Work force management (WFM)
24-7 INC
08.2011 - 03.2015
Customer service representative
Accedo technologies
03.2011 - 08.2011
System Administration and AD associate degree - Computer Engineering Technology
University
Certified in IT security and services - Computer Engineering
Catholic University
Certified Server Specialist - Computer Engineering
Catholic University
Obtain bachelor's degree in system engineering at UNICA - Computer Engineering
Catholic University
American Study Center -
High School