Alvaro Pantoja
Boise,ID
Summary
Knowledgeable Manager with comprehensive background in overseeing housekeeping operations. Managed teams to ensure high standards of cleanliness and guest satisfaction in various settings. Demonstrated leadership and effective problem-solving skills to enhance operational efficiency and team performance.
Overview
19
19
years of professional experience
Work History
Director of Housekeeping
Appellation Healdsburg
07.2025 - Current
- Directed daily operations of housekeeping department, ensuring compliance with quality and safety standards.
- Developed and implemented training programs for staff, enhancing team performance and service delivery.
- Established cleaning schedules and procedures, optimizing workflow efficiency throughout the hotel.
- Collaborated with management to address guest feedback, improving overall satisfaction ratings.
Director of Housekeeping
Hotel Renegade
01.2024 - 04.2025
- Monitored inventory levels of cleaning supplies, coordinating timely reorders to prevent shortages.
- Conducted regular inspections of guest rooms and public areas, maintaining high cleanliness standards.
- Managed budget allocations for housekeeping operations, aligning expenditures with financial goals.
- Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
- Ensured compliance with safety and sanitation regulations, maintaining a clean and hygienic establishment at all times.
- Streamlined inventory management processes, reducing waste and ensuring consistent availability of necessary supplies.
- Improved overall guest satisfaction by implementing efficient housekeeping procedures and staff training programs.
- Implemented staff recognition programs to boost morale and acknowledge exceptional performance, contributing to a motivated and engaged workforce.
- Managed budget allocation for the housekeeping department, optimizing resource utilization while maintaining high-quality services.
- Successfully addressed guest concerns regarding housekeeping matters in a timely manner, leading to increased repeat business.
- Conducted regular inspections of guest rooms and public spaces, ensuring adherence to established cleanliness standards and addressing any issues promptly.
- Enhanced communication between housekeeping staff and other departments, fostering a collaborative work environment that improved overall hotel operations.
- Conducted regular room inspections to verify compliance with housekeeping standards.
Housekeeping Manager
Hilton Garden Inn Los Angeles/Hollywood
09.2022 - 12.2023
- Responsible for the overall cleanliness of the hotel.
- Handle all hiring, interviews, coaching of the staff.
- Conduct daily pre-shifts.
- Scheduling based on forecast.
- Respond to customer complaints.
- Room Inspection
- Ensure all department standards are being met.
- Log any Los & Found into system.
- (Task Force)
Housekeeping Manager
Carte Hotel & Suites
06.2019 - 07.2022
- Assisting with the opening of the hotel, interviewing candidates for pre-opening and long term.
- Assisted in task force in other state.
- Assisting and supporting DOH for the overall cleanliness of the hotel.
- Handle and supported all interviews, hiring and coaching of the staff.
- Assisting with the help the department’s budget.
- Ordering supplies and adding items by GL codes to the checkbook.
- Submit end month accruals to finance and DOO.
- Scheduling based on forecast.
- Assisting and ensuring all department standards are being met.
- Weekly walk-throughs to rooms and public areas with GM and DOO.
- Ensure MIPP standards are met with staff by doing random inspections.
- Respond to customer complaints and concerns.
- Performance reviews.
- Supervised daily housekeeping operations to ensure high standards of cleanliness and guest satisfaction.
- Help Conduct daily pre-shifts and translating it.
Executive Housekeeper
Hyatt- Andaz San Diego
03.2017 - 05.2019
- Responsible for the overall cleanliness of the hotel.
- Handle all hiring, interviews, coaching of the staff.
- Operating the department’s budget.
- Ordering supplies and adding items by GL codes to the checkbook.
- Submit end month accruals to finance and DOO.
- Scheduling based on forecast.
- Ensure all department standards are being met.
- Weekly walk-throughs to rooms and public areas with GM and DOO.
- Ensure MIPP standards are met with staff by doing random inspections.
- Respond to customer complaints.
- Support staff.
- Performance reviews.
- Conduct daily pre-shifts.
Assistant Front Office Manager
Andaz San Diego
08.2015 - 10.2017
- Support FOM.
- Oversight of front office staff.
- Cash control for front desk agents.
- Interview candidates for any needs.
- Guest services
- Training staff
- Staff development
- Schedule
- Handle guest complaints.
- Conduct daily pre-shifts for AM/PM staff
- Helped guested with checking in and out.
- Luggage assistance.
- Issue performance reviews.
- Support Valet desk when needed.
Assistant Executive Housekeeper
Andaz San Diego
06.2012 - 08.2015
- Support Executive Housekeeper.
- Assist in the day-to-day operation of the department.
- Inspecting VIP rooms.
- Scheduling.
- Support Supervisors.
- Schedule deep cleaning for every quarter.
- Monthly linen inventory.
- Order supplies.
- Communication with Front Office.
- Assigning projects to Housemen and Public Areas.
- Respond to guest complaints and resolving them.
- Prepping month end accruals.
Housekeeping Supervisor/Inspector
Sheraton Hotel and Marina
05.2006 - 04.2012
- Making sure staff had items needed to perform job duties.
- Walk VIP rooms.
- Making sure the pool has sufficient pool towels.
- Constant communication with the laundry facility for any linen needs.
- Respond to guest complaints in an appropriate and timely manner.
- Supervised daily housekeeping operations, ensuring adherence to quality and cleanliness standards.
- Trained and mentored staff on efficient cleaning techniques and safety protocols.
- Coordinated communication between housekeeping and front desk to enhance guest satisfaction.
- Developed cleaning schedules to ensure timely completion of tasks across all areas of the resort.
- Conducted regular inspections to uphold cleanliness standards and address issues promptly.
- Collaborated with maintenance team to report repair needs, ensuring seamless guest experiences.
- Led initiatives for improving operational efficiency, resulting in streamlined workflows within the department.
- Placed orders for housekeeping supplies and guest toiletries.
- Worked with front desk to respond promptly to all guest requests.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
Education
High School Diploma -
Sweetwater High School
National City, Ca01.1998
Skills
- Payroll management
- Employee onboarding and training
- Customer service
- Inventory oversight
- Effective time management
- Performance assessment
- Efficiency enhancement
- Team building
- Risk assessment
- Recruitment and onboarding
- Customer service expertise
- Strong verbal communication
- Maintaining housekeeping standards
- Customer service excellence
- Health safety management
- Team leadership
Languages
Spanish
Native or Bilingual
Timeline
Director of Housekeeping
Appellation Healdsburg
07.2025 - Current
Director of Housekeeping
Hotel Renegade
01.2024 - 04.2025
Housekeeping Manager
Hilton Garden Inn Los Angeles/Hollywood
09.2022 - 12.2023
Housekeeping Manager
Carte Hotel & Suites
06.2019 - 07.2022
Executive Housekeeper
Hyatt- Andaz San Diego
03.2017 - 05.2019
Assistant Front Office Manager
Andaz San Diego
08.2015 - 10.2017
Assistant Executive Housekeeper
Andaz San Diego
06.2012 - 08.2015
Housekeeping Supervisor/Inspector
Sheraton Hotel and Marina
05.2006 - 04.2012
High School Diploma -
Sweetwater High School