Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alvaro Ramirez

Palmdale,CA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

10
10
years of professional experience

Work History

Customer Service Representative II/ IRT

Health Net
08.2019 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled high volume of participant phone calls/emails regarding their benefits eligibility,claims,premiums payments. and pension plans.
  • Documented and detailed calls and complaints using call center's database.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.
  • Hub Leader Trained new personnel regarding company operations, policies and services.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Handled teams' daily reports sending daily emails to representatives in regard to routed work.
  • Helped on different member-based projects
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Stockroom Clerk

ARC-Machines INC
08.2018 - 05.2019
  • Shelved new and returned inventory according to proper storage procedures.
  • Checked numbers manually and used hand-held equipment to locate products.
  • Interpreted and followed verbal instructions and pull sheets.
  • Prepared pallets for shipment or use by sales floor employees.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Completed cycle counts and full inventory audits.
  • Managed product inventories and stocked product lines.
  • Received incoming merchandise and stored in correct stock locations.

Head Cashier/Stocking Associate

BEVMO!
03.2016 - 12.2018
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

High School Diploma -

Bishop Alemany High School
Mission Hills, CA
06.2009

Skills

  • Calm and Professional Under Pressure
  • Solving Customer Concerns
  • Customer Data Confidentiality
  • Understanding Customer Needs
  • Efficient and Detail-Oriented
  • Upbeat and Positive Personality
  • Issue and Complaint Resolution
  • Courteous with Strong Service Mindset
  • Call Documentation
  • Patient and Empathetic

Languages

English
Spanish

Timeline

Customer Service Representative II/ IRT

Health Net
08.2019 - Current

Stockroom Clerk

ARC-Machines INC
08.2018 - 05.2019

Head Cashier/Stocking Associate

BEVMO!
03.2016 - 12.2018

High School Diploma -

Bishop Alemany High School

Similar Profiles

CREATE PROFILE