Alvaro Ruvalcaba
San Diego,CA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Sales Specialist
Charter Spectrum
San Diego, CA
06.2021 - 08.2024
- Provided technical support to customers regarding product features and usage.
- Maintained accurate records of customer interactions and transactions.
- Resolved customer complaints in a timely manner.
- Identified opportunities for cross-selling products or services within existing accounts.
- Educated customers on product features and technical details to highlight benefits.
- Stayed up to date on company products and services to support sales objectives.
- Gave top-notch service to everyone in order to provide ample sales opportunities.
Technician
Charter Spectrum
San Diego, CA
04.2017 - 06.2021
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
Field Technician
Creative Communications Technologies
San Diego, CA
01.2018 - 06.2019
- Performed preventative maintenance on equipment and systems to ensure optimal performance.
- Diagnosed system issues by running tests, troubleshooting hardware and software problems and replacing defective components.
- Created detailed reports documenting all work performed onsite including labor, materials and expenses incurred during service calls.
- Resolved customer inquiries promptly while providing excellent customer service at all times.
Front Desk Receptionist
Marin Community Clinic
San Rafael, CA
11.2013 - 10.2016
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department, and took necessary messages.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
Education
High School Diploma -
Hoover High School
San Diego, CA06-2013
Skills
- Closing Techniques
- Fluent in Spanish
- Equipment Installation
- Sales expertise
- Upselling and Cross Selling
- Cable pulling
- Safety Management
- Diagnostic Testing
Languages
Spanish
Native/ Bilingual
Timeline
Sales Specialist
Charter Spectrum
06.2021 - 08.2024
Field Technician
Creative Communications Technologies
01.2018 - 06.2019
Technician
Charter Spectrum
04.2017 - 06.2021
Front Desk Receptionist
Marin Community Clinic
11.2013 - 10.2016
High School Diploma -
Hoover High School