Alvaro Valdemar IV
Humble
Summary
Driven specialist with experience providing technical support and customer service to end-users. Proven track record of efficiently troubleshooting hardware and software issues, developing user training materials and creating user documentation. Adept in driving user satisfaction and creating long-term relationships with customers. Possesses strong communication and analytical skills.
Overview
10
10
years of professional experience
Work History
Market Analyst
Valdemar LLC
05.2020 - 04.2025
- Created portfolio diversification plans that balanced risk with potential returns.
- Conducted extensive research into individual stocks or sectors prior to making any investments.
- Reviewed quarterly earnings reports of companies before initiating any positions in their stocks.
- Analyzed market trends and leveraged technical indicators to identify high-probability trading opportunities.
- Developed strategies for risk management using stop-loss orders, limit orders and other techniques.
- Identified market fluctuations using research, valuation and data analysis.
- Tracked and analyzed factors affecting price movement.
- Calculated costs for billings and commissions.
IT Technician
My Onsight Support
05.2019 - 05.2020
- Troubleshot technical issues with printers, networks, operating systems, and applications.
- Supported other departments with their IT needs by providing advice or assistance when necessary.
- Monitored network performance to ensure optimal efficiency.
- Assisted users with connecting fax machines, printers and other output devices to the company network and internet.
- Monitored and responded quickly to requests submitted to the help desk.
- Created documentation to assist with further analysis of technical issues.
- Tracked service requests through helpdesk ticketing system to monitor progress.
- Installed and performed minor repairs to hardware, software and peripheral equipment, following design, and installation specifications.
- Diagnosed network problems by running ping tests and traceroutes to isolate the source of the issue.
IT Specialist
Turbo Drill
05.2019 - 05.2020
- Provided technical support to internal and external customers via phone, email, and remote access tools.
- Installed, configured and maintained various software applications on Windows systems.
- Performed troubleshooting of hardware, software issues related to LAN, WAN operations.
- Created user accounts, managed passwords, set up file sharing permissions and monitored user activity.
- Assisted with installation of new equipment including routers, switches, servers.
- Monitored server performance metrics such as disk space utilization, CPU usage and memory utilization.
- Conducted regular maintenance activities such as patch management and system updates in accordance with best practices.
- Troubleshot issues on device-specific problems, network performance, and internet connectivity.
Information & Referral Specialist
Veterinary Public Health
01.2018 - 05.2019
- Performed quality assurance checks on data entry accuracy prior to submitting results.
- Utilized database management systems to maintain records of customer interactions.
- Assisted customers in navigating complex websites or applications.
- Maintained a high level of professionalism when communicating with customers.
- Resolved conflicts between customers and other departments or personnel.
- Assisted patients with insurance information and billing questions.
- Explained policies, procedures, and services to patients using medical and administrative knowledge.
Facility Operations Team Member
Lifetime Fitness
05.2015 - 01.2016
- Performed regular inspections of facility equipment, systems, and structures to identify potential issues.
- Maintained accurate records of facility maintenance activities, repairs, and inventory.
- Performed general cleaning of buildings and properties.
- Performed routine maintenance, such as inspecting drives, motors, and belts, checking fluid levels, replacing filters, and doing other preventive maintenance actions.
Education
High School Diploma -
Atascocita High School
05.2017
Skills
- Technical support
- IT documentation
- Helpdesk services
- Hardware installation
- Desktop technical support
- Remote support
- Microsoft Excel
- Problem-solving abilities
- Adaptability and flexibility
Timeline
Market Analyst
Valdemar LLC
05.2020 - 04.2025
IT Technician
My Onsight Support
05.2019 - 05.2020
IT Specialist
Turbo Drill
05.2019 - 05.2020
Information & Referral Specialist
Veterinary Public Health
01.2018 - 05.2019
Facility Operations Team Member
Lifetime Fitness
05.2015 - 01.2016
High School Diploma -
Atascocita High School
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