Alvaro Wise
Sioux City,IA
Summary
Dynamic Account Manager with a proven track record at Connections, specializing in client satisfaction and business growth. Known for exceeding sales quotas through expert market analysis and persuasive communication skills. Demonstrates proficiency in customer relationship building and strategic business development, driving substantial advancements in K-12 educational partnerships. Career goals include further enhancing client engagement strategies to foster long-term success.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Account Manager
Connections
Dakota Dunes, SD
11.2021 - 09.2024
- Maintained connections with major clients to guarantee satisfaction.
- Recognized new areas for business growth.
- Aligned business strategies and objectives with the capabilities and constraints of business IT systems.
- Managed accounts for K-12 school districts, liaising with teachers, principals, and the IT department.
- Processed large and small orders through phone, internet, and email. Utilized Microsoft Teams and Excel for organization and tracking. Exceeded quota expectations through effective sales strategies.
- Participated in management work functions and training sessions.
- Collaborated with HR and various staff members to ensure seamless operations and customer satisfaction.
Sales
Ricoh USA
Tempe, AZ
01.2010 - 10.2021
- Established partnerships with new prospects and maintained existing clients in the Major Account space. Handled inbound and outbound sales and service calls. Negotiated pricing over the phone and in person. Maximized sales opportunities by prioritizing bigger, more profitable accounts. Identified customer needs, budgets, and recommended advertising options. Scheduled print and web orders with production and media departments. Collaborated with the management team to meet sales goals. Utilized CRM software to track customer interactions and sales progress.
Customer Service Representative
Harte Hanks
Austin, Texas
01.2006 - 12.2009
- Manage large amounts of incoming phone calls.
- Generate sales leads.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open, interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Meet personal and customer service team sales targets, and call handling quotas.
- Handle customer complaints, provide appropriate solutions, and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
Appointment Scheduler
Phoenix Dental
Phoenix, AZ
01.2000 - 12.2005
- Research potential clients, and generate leads.
- Contact potential clients via cold calling, email, or social media.
- Qualify prospects based on their needs.
- Schedule appointments between qualified prospects and the sales team.
- Maintain accurate records of all communications with potential clients.
Education
Associate of Arts - Graphic And Digital Design
TSTI Texas
McAllen, TXRecording Sound
Career Institutes Of America
Miami, FLReal Estate
TSTI Texas
Skills
- Market Analysis
- Campaign Implementation
- Consumer Trend Prediction
- Performance Evaluation
- Effective Lead Generation
- User Training Programs
- Advertising
- Selling advertising
- Excellent communication skills
- Coordinating paperwork
- Client rapport
- Sales negotiations
- Persuasive communication expertise
- Collections expertise
- Sales
- Reporting
- Acquiring new customers
- Business development and planning
- Marketing
- Compliance requirements
- Customer reservations
- Detail orientation
- Computer Literacy
- Problem-solving abilities
Affiliations
- Business design
Accomplishments
- I have written four books about taking action in reference to better living
Certification
- I have taken countless training courses online and in person,
- training in effectice selling , customer service and satisfaction
Timeline
Account Manager
Connections
11.2021 - 09.2024
Sales
Ricoh USA
01.2010 - 10.2021
Customer Service Representative
Harte Hanks
01.2006 - 12.2009
Appointment Scheduler
Phoenix Dental
01.2000 - 12.2005
- I have taken countless training courses online and in person,
- training in effectice selling , customer service and satisfaction
Associate of Arts - Graphic And Digital Design
TSTI Texas
Recording Sound
Career Institutes Of America
Real Estate
TSTI Texas
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