ALVARO C. BERMUDEZ
Miami,FL
Summary
Skilled Used Car Manager with significant experience in automotive industry. Possess strong leadership skills, adept at managing used car inventory and setting sales goals. Demonstrable history of implementing effective sales strategies to optimize profitability while maintaining customer satisfaction. Known for fostering positive team environment and driving consistent sales performance.
Overview
6
6
years of professional experience
Work History
Used Car Manager
Tropical Chevrolet
MIAMI , FLORIDA
06.2023 - Current
- Monitored departmental KPIs such as gross profit margin per unit sold or average number of days in inventory.
- Created monthly budget projections based on current sales trends and expenses incurred by the dealership.
- Maintained relationships with vendors and suppliers to secure competitive pricing on parts and services.
- Identified areas where cost savings could be achieved through improved efficiency or reduced overhead costs.
- Monitored market trends and adjusted pricing accordingly.
- Resolved customer complaints in a timely manner to maintain satisfaction ratings.
- Performed inspections on incoming vehicles, verifying condition reports prior to sale.
- Tracked customer feedback and complaints in order to improve quality standards across the dealership.
- Managed the daily operations of a used car lot, including customer service, sales, and administrative tasks.
- Collaborated with other departments within the organization in order to maximize organizational performance.
- Developed marketing strategies to increase sales of used vehicles.
- Organized paperwork for vehicle purchases and monitored inventory levels to ensure accurate stock records.
- Recommended vehicle makes and models to suit customer needs and budget requirements.
- Manage customer complaint escalations and fostered resolution.
- Oversaw acquisition, services, and repairs to bring vehicles up to showroom standard for retail sale.
- Maximized dealership profits by selling cars.
- Created necessary documentation for used car sales.
- Reviewed and controlled used vehicle inventory to maintain accurate supply.
- Developed and expanded wholesale database to maximize proceeds and meet business plans.
- Resolved customer complaints regarding sales and service.
Used Car Inventory Manager
INFINITI OF CORAL GABLES
CORAL GABLES, FL
01.2021 - 06.2023
- Ensured proper storage of vehicles in accordance with safety regulations.
- Created marketing campaigns and promotional materials for used car inventory.
- Analyzed monthly sales figures and developed reports for management review.
- Conducted regular inspections of vehicles in inventory to ensure quality standards were met.
- Advised management team on changes required in existing policies and procedures related to used car inventory management.
- Researched current market conditions and identified new sources for acquiring used cars at competitive prices.
- Managed physical inventories of all vehicles on the lot ensuring accuracy of records.
- Evaluated trade-in values offered by customers against current market value.
- Collaborated with sales staff to identify customer needs and preferences in order to maximize vehicle sales opportunities.
- Implemented policies, procedures, and processes related to vehicle acquisition, pricing, trade-ins, and appraisals.
- Processed paperwork associated with purchasing or selling a vehicle as per state regulations.
- Maintained accurate inventory records of all used cars on the lot.
- Delegated work to staff, setting priorities and goals.
- Performed detailed analysis of competitor's pricing strategies and adjusted accordingly.
Service Drive Manager
LAND ROVER NORTH DADE
North Miami, FLORIDA
06.2018 - 01.2020
- Managed scheduling of appointments for customers utilizing the online booking system.
- Ensured compliance with safety regulations at all times while working on the service drive.
- Created reports summarizing daily activities and presenting key metrics related to service drive performance.
- Developed and implemented customer service protocols to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions within the service drive.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
Associate of Arts - Paralegal Studies
Florida International University
Miami, FL08-2013
Skills
- Customer Service
- Auto inventory monitoring
- Business Forecasting
- Appraisals
- Inventory databases
- Staff Management
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Used Car Manager
Tropical Chevrolet
06.2023 - Current
Used Car Inventory Manager
INFINITI OF CORAL GABLES
01.2021 - 06.2023
Service Drive Manager
LAND ROVER NORTH DADE
06.2018 - 01.2020
Associate of Arts - Paralegal Studies
Florida International University
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