Alvaro Jing Huo Cen Mo
New York,New York
Summary
Hardworking employee with customer service, team player, multi-tasking and time management skills. Demonstrated excellence in developing positive working relationships with clients, committed to giving each client a positive and memorable experience. Detail oriented Realtor. Highly skilled in negotiating with clients. Adept at identifying booking opportunities that match the client's career goals and industry niche.
Overview
8
8
years of professional experience
Work History
Volunteer
Special Olympics
03.2017 - 04.2023
- I worked with disabled young adults on basic athletic skills and helped with organizing the annual summer Olympics.
- Helped with prep, set up, and breakdown of community and public events.
Real Estate Agent.
OSSC
04.2021 - 01.2023
- Respond in a timely manner to communicate with customers and clarify their needs.
- Created realtor and buyer incentives and strategies with agents, builders and buyers.
- Managed real estate transactions from initiation to closing.
- Accompanied buyers during property inspections.
- Promoted properties via advertisements, open houses and multiple listing services.
Beverage Supervisor
Master Panda
05.2024 - 06.2025
- Supervised daily beverage operations, ensuring compliance with quality standards and safety protocols.
- Trained and mentored staff on beverage preparation techniques and customer service excellence.
- Monitored inventory levels, coordinating timely restocking of supplies to minimize downtime.
- Developed and implemented training programs to enhance team performance and product knowledge.
- Collaborated with management to create seasonal beverage menus that aligned with market trends.
- Conducted regular staff evaluations, providing constructive feedback to promote professional development.
- Streamlined workflow processes, improving efficiency in beverage production and service delivery.
Beverage Specialist
Artisan
03.2023 - 04.2024
- Developed and executed beverage training programs for staff, enhancing product knowledge and service quality.
- Analyzed customer feedback to refine beverage offerings, improving overall satisfaction and loyalty.
- Managed inventory control processes, ensuring optimal stock levels and minimizing waste.
- Collaborated with marketing teams to design promotional campaigns, increasing customer engagement and sales.
- Led cross-functional teams in implementing new beverage protocols and procedures, driving operational efficiency.
Manager on Duty
Peekabooo Long Island City
10.2018 - 11.2020
- Created positive work environment for employees and delivered exceptional customer service.
- Collaborated with upper management to improve productivity of operations.
Intern
Queens Museum
03.2020 - 05.2020
- Maintained accurate records and files pertaining to departmental areas of responsibility.
- Cleaned and organized classrooms, materials and supplies.
- Entered and filed documents and records into system.
- Accepted instruction from management regarding assignments and tasks.
Assistant
SYEP Summer Brige
08.2019 - 10.2019
- I discuss and research solutions on societal issues and Explore societal issues within the community
- Motivated and encouraged team members to communicate more openly and constructively with each other.
Tutor
Summer Youth Employment Program
06.2019 - 09.2019
- Assisted students in finding useful study methods to enhance academic performance.
- Researched or recommend textbooks, software, equipment, or other learning materials to complement tutoring.
Education
BBA - Business Administration
Borough of Manhattan Community College of The City University of New York
New York, NY05.2025
Skills
- Fluent in Cantonese and Mandarin
- Teamwork and Collaboration
- Positive Attitude
- Familiar with ball sports
- Sanitation standards
- Health and safety regulations
- Customer service experience
- Inventory management
- Marketing
- Customer service
- Attention to detail
- Professionalism
Languages
English
Professional
Spanish
Elementary
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
Timeline
Beverage Supervisor
Master Panda
05.2024 - 06.2025
Beverage Specialist
Artisan
03.2023 - 04.2024
Real Estate Agent.
OSSC
04.2021 - 01.2023
Intern
Queens Museum
03.2020 - 05.2020
Assistant
SYEP Summer Brige
08.2019 - 10.2019
Tutor
Summer Youth Employment Program
06.2019 - 09.2019
Manager on Duty
Peekabooo Long Island City
10.2018 - 11.2020
Volunteer
Special Olympics
03.2017 - 04.2023
BBA - Business Administration
Borough of Manhattan Community College of The City University of New York