Alvenia Turner
Hurst,TX
Summary
Hard working, dependable and reliable Licensed personal lines insurance specialist. A skilled team player with a background in Renters, Homeowners, Wind, Flood, and Life insurance.
Overview
14
14
years of professional experience
Work History
Licensed Customer Service Representative
Millennial Specialty Insurance
10.2022 - Current
- Improve customer satisfaction by efficiently addressing and resolving issues in a timely manner.
- Establish rapport with diverse clientele through genuine interest in their needs, empathetic understanding of their situation, and candid communication style.
- Promote positive company image by consistently delivering exceptional service experiences that fostered long-term customer loyalty.
- Collaborate with team members for efficient problem-solving and optimal customer service delivery.
- Take incoming calls and place outbound calls as necessary.
- Process policy payments and make changes and endorsements to policies.
- Process emails, replying to customer service emails as assigned by leadership.
- Open, cancel, and update client policy information based on request received.
Conservation Specialist
Globe Life
07.2022 - 10.2022
- Maintain direct contact with policy holders by telephone
- Service inbound and place outbound calls
- Retain current policy holder business by explaining current benefits and offering methods to satisfy their insurance needs
- Compose business letters and collect past due premiums
- Perform research necessary to effectively answer policy holder questions and concerns.
Quality Control Technician
National General Insurance
10.2016 - 10.2021
- Performed quality control audits within established production and accuracy standards for hazard, flood, and wind policies
- Conducted audits for transactions and document auditing procedures to ensure accurate capture of team operations
- Followed established audit guidelines in order to complete tasks attentively, thoroughly, and accurately
- Vetted identified defects with operational leaders via e-mail and QC dispute process
- Maintained high level of accuracy to support department performance and protect the integrity and objectivity of the quality process
- Assisted Quality Assurance team auditing midterm carrier letters and automated disbursement controls
Senior Insurance Servicing Rep
Client Support, Bank Of America
09.2013 - 10.2016
- Processed referred and lender-placed insurance policies in AS400 and CCS within Service Level Agreements
- Processed investor audits for BANA and other clients as requested
- Performed internal and external quality assurance audits BANA, Offshore, and NMS teams
- Trained team members on client support processes and procedures
- Processed Lender ATJun 1995 Services emails, including overnight checks, document copies, and cancellation or placement of lender-placed insurance
Tracking Operations Rep
Exception Processing, Bank Of America
12.2009 - 09.2013
- Process insurance related documents, reviewing, and comparing extracted data to physical document for accuracy and modify data as needed
- Contribute to achievement of SLA's daily by completing over 100 assigned documents and processing tasks quickly and accurately
- Assist with updating policy and procedures
- Train new team members
Education
High School Diploma -
Mount Tahoma High School
Tacoma, WASome College (No Degree) -
Northern Illinois University
Dekalb, ILCertificate -
Medical Office Assistant
Dallas, TXSkills
- Ten Key by touch
- Type 35 wpm
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Compliance Monitoring
Timeline
Licensed Customer Service Representative
Millennial Specialty Insurance
10.2022 - Current
Conservation Specialist
Globe Life
07.2022 - 10.2022
Quality Control Technician
National General Insurance
10.2016 - 10.2021
Senior Insurance Servicing Rep
Client Support, Bank Of America
09.2013 - 10.2016
Tracking Operations Rep
Exception Processing, Bank Of America
12.2009 - 09.2013
High School Diploma -
Mount Tahoma High School
Some College (No Degree) -
Northern Illinois University
Certificate -
Medical Office Assistant
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