Alvera Stickwan
Fairbanks,AK
Summary
Well-organized and knowledgeable office clerk offering several years of experience in administrative support and customer service. Skilled at supporting customers with simple and complex needs with professionalism in various office settings.
Overview
5
5
years of professional experience
Work History
Scheduling Representative
Foundation Health Partners
01.2022 - Current
- Closely collaborate with department managers to make necessary improvements and satisfy patient needs.
- Answer and manage incoming and outgoing calls while recording accurate information for appropriate distribution.
Server
Pike's Landing
09.2021 - 03.2022
- Carried out complete opening, closing and shift change duties efficiently following restaurant protocol with clear and direct communication.
- Displayed enthusiasm and promoted excellent service to customers to include resolving guest complaints to maintain customer satisfaction and workplace effectiveness.
Manager/ Bartender
Geraldos Restaurant
08.2019 - 09.2021
- Supervised and trained staff on POS system, preparing and delivering drinks, handling food, shift opening and closing procedures.
- Consulted with owners about daily sales, complaints, staff productivity and special events and promotions.
Education
High School Diploma -
Raven Correspondence School
Fairbanks, AK05.2010
Skills
- Legal Documentation & Sensitive information handling
- Processing cash and credit card invoices
- Exceptional time management skills
- Filing assistance & Records management
- Verbal and Written Communication
- Customer Relationship Management
- Staff Management
Timeline
Scheduling Representative
Foundation Health Partners
01.2022 - Current
Server
Pike's Landing
09.2021 - 03.2022
Manager/ Bartender
Geraldos Restaurant
08.2019 - 09.2021
High School Diploma -
Raven Correspondence School
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