Experienced leader with a focus on strategic vision, operational excellence, and driving growth. Skilled in team collaboration, navigating challenges, and delivering results. Expertise in financial management, strategic planning, and stakeholder engagement. Strong in employee relations, recruitment, and compliance. Utilizes strategic HR planning to align talent with goals. Proven track record in enhancing team performance and fostering positive work culture. Adaptable and reliable in dynamic environments.
Overview
2025
2025
years of professional experience
Work History
Human Resources Manager
Unlimited Bounds
09.2023 - 01.2025
Developed and implemented employee onboarding programs to enhance new hire integration.
Managed recruitment processes, including job postings and candidate screenings.
Facilitated training sessions to improve employee skills and compliance with policies.
Administered performance evaluation systems to ensure fair assessments and feedback.
Collaborated on developing employee engagement initiatives to boost morale and retention.
Maintained HRIS database for accurate record-keeping of employee information and benefits.
Resolved employee inquiries regarding policies and procedures to promote clarity and understanding.
Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
Maintained payroll and benefits for employees, minimizing financial discrepancies through detailed program management.
Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
Organized and led staff orientation programs and training to promote collaboration.
Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
Motivated employees through special events, incentive programs, and constructive feedback.
Fostered positive work environment through comprehensive employee relations program.
Human Resources/Program Manager
Robert Half Staffing Agency
08.2019 - 09.2023
Provided client assistance at Morgan State University, Marymount University, Created for Greater Health Systems and International Dyslexia Association to meet business objectives.
Managed employee records using HRIS tools, maintaining accuracy and confidentiality of sensitive information.
Collaborated with cross-functional teams to identify staffing needs and support workforce planning initiatives.
Analyzed employee feedback data to recommend actionable improvements for organizational climate and morale enhancement.
Coordinated scheduling and logistics for executive meetings, ensuring efficient time management.
Assisted in preparing financial reports and presentations for board meetings, enhancing communication clarity.
Organized successful events, including board meetings, team-building activities, and conferences.
Collaborated with more than 100 HBCU program representatives to disseminate BITCOIN Conference details.
Credentialing Specialist II
Erickson Living®
11.2014 - 07.2019
Managed provider credentialing processes to ensure compliance with regulatory standards.
Conducted thorough background checks and verification of licenses for healthcare professionals.
Maintained accurate records in credentialing databases, ensuring data integrity and confidentiality.
Facilitated communication between providers and leadership regarding credentialing status and requirements.
Processed applications to meet all required accreditation criteria.
Monitored expiration dates of credentials, proactively notifying providers of upcoming renewals.
Managed informational resources by monitoring and recording update requests.
Managed multiple priorities effectively, resulting in the on-time completion of credentialing tasks for numerous providers simultaneously.
Conducted audits of provider files, ensuring all necessary documents were up-to-date and compliant with regulatory requirements.
Performed background checks on potential providers using diverse resources such as state licensing boards, OIG, and GSA Exclusion List.
Conducted primary source verifications such as background checks and board certifications.
Resolved discrepancies in provider documentation during credentialing.
Safeguarded confidential provider information by adhering to strict data privacy regulations and company policies.
Medical Unit Secretary
Erickson Living®
11.2014 - 07.2019
Managed appointment scheduling and coordinated patient flow to enhance operational efficiency.
Assisted medical staff with administrative tasks, ensuring smooth communication within the unit.
Maintained accurate and orderly patient records using electronic health record systems.
Facilitated intake processes, gathering necessary documentation from patients for timely service delivery.
Updated and distributed departmental information to ensure all staff remained informed on protocols and procedures.
Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
Organized and maintained inventory of office supplies, ensuring availability for daily operations.
Prepared and processed patient referrals and transfer requests.
Processed medical records and documentation in compliance with healthcare regulations.
Human Resources/Medical Practice Manager
New Life Medical, LLC
09.2003 - 10.2014
Managed daily operations to ensure compliance with healthcare regulations and standards.
Coordinated patient scheduling, optimizing appointment flow and reducing wait times.
Implemented electronic health record (EHR) systems for improved patient data management.
Developed office policies that enhanced operational efficiency and team productivity.
Trained staff on best practices in patient care and administrative procedures.
Resolved patient inquiries and complaints, improving overall satisfaction ratings.
Monitored financial performance, assisting in budget preparation and expense tracking.
Conducted regular staff meetings to facilitate open communication channels among team members leading to improved collaboration and problemsolving.
Supervised team of 15 office personnel.
Developed close working relationships with front office and back office staff.
Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
CEO/Founding President
Sister Inspiring Sisters, Incorporated
Advocated for women's empowerment through educational workshops and community events.
Developed and implemented strategic initiatives to enhance community outreach programs.
Fostered partnerships with local organizations to expand support networks for beneficiaries.
Formulated plans to enhance volunteer recruitment and retention.
Enhanced brand reputation with effective marketing campaigns and public relations efforts.
Defined criteria for accessing program benefits and meeting requirements.
Built productive relationships with industry partners and competitors to support strategic business objectives.
Led team meetings to align goals and drive engagement among staff and volunteers.
Spearheaded global expansion efforts, entering new markets and establishing profitable operations within two years.