Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ALVERINDA HO

Virginia Beach,VA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience

Work History

Restaurant Manager

Omar’s Carriage House
02.2022 - 04.2024
  • Managed daily operations to ensure high level of efficiency, consistency, and quality in both food and service.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional service.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Motivated staff to perform at peak efficiency and quality.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Executive Administrative Assistant

Diven Real Estate Group
07.2020 - 09.2021
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Produced accurate office files, updated
  • Transcribed phone messages and relayed to appropriate personnel.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Scheduled appointments and handled calenders for senior leadership.

Personal Assistant/ Nanny

Rojean Kassabo
10.2017 - 07.2020
  • Planned and supervised personal travel arrangements including: air travel, ground transportation, and accommodations.
  • Maintained and managed activities, commitments, and deliveries.
  • Core skills acquired; adaptability, planning and organizing, and good communication skills.
  • Encouraged conflict resolution by helping compromise.
  • Efficiently completed tasks requested by employers.

Server

Texas De Brazil
03.2017 - 04.2018
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Shift Lead

Subway
05.2013 - 04.2017
  • Maintained clean and safe working environment.
  • Resolved guest issues and concerns in friendly and respectful manner.
  • Overseeing operations in absence of manager.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.

Education

Some College (No Degree) -

Tidewater Community College, College Crescent
Virginia Beach, VA

High School Diploma -

Landstown Highschool, Concert Dr
Virginia Beach, VA
06.2016

Skills

  • Documentation and reporting
  • Office administration
  • Employee management
  • Clear communication

Languages

Portuguese
Native or Bilingual
Spanish
Limited Working
English
Native or Bilingual

Timeline

Restaurant Manager

Omar’s Carriage House
02.2022 - 04.2024

Executive Administrative Assistant

Diven Real Estate Group
07.2020 - 09.2021

Personal Assistant/ Nanny

Rojean Kassabo
10.2017 - 07.2020

Server

Texas De Brazil
03.2017 - 04.2018

Shift Lead

Subway
05.2013 - 04.2017

Some College (No Degree) -

Tidewater Community College, College Crescent

High School Diploma -

Landstown Highschool, Concert Dr

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ALVERINDA HO