Alverta Roberts-Dickerson
Chevy Chase,MD
Summary
Dynamic sales consultant with a proven track record at Koons Of Silver Springs, excelling in customer relationship management and strong negotiation skills. Achieved significant customer satisfaction through effective trade-in evaluations and engaging sales presentations, fostering trust and loyalty that enhanced referral networks. Committed to delivering exceptional service and driving sales success.
Professional with strong background in automotive sales, adept at building relationships and understanding customer needs. Demonstrates keen ability to negotiate and close deals, ensuring customer satisfaction and loyalty. Highly collaborative, adaptable to changing market trends, and consistently focused on achieving sales targets. Skilled in product knowledge, customer service, and effective communication.
Overview
21
21
years of professional experience
Work History
New Car Sales Consultant
Koons Of Silver Springs
08.2024 - 03.2025
- Delivered exceptional customer service, addressing concerns and answering questions promptly to facilitate informed decisions.
- Offered comprehensive knowledge of vehicle operations and brand features.
- Responded to customer enquiries via telephone and email.
- Demonstrated vehicles and features, and conduct test drives.
- Developed strong referral network by establishing trust with satisfied customers who recommended services to friends and family members.
- Collaborated with service department to ensure seamless vehicle delivery process, including detailing, safety inspections, and addressing any necessary repairs prior to customer handover.
- Conducted thorough vehicle walkarounds, highlighting key features to potential buyers and demonstrating value.
- Managed assigned leads effectively, maintaining organized records of client interactions for future reference.
- Prepared purchased vehicles and completed final delivery checks.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Completed registration paperwork and sales documentation.
- Helped build sales team for new location by training and mentoring all members.
Senior Police Officer
Federal Reserve's Board Of Governor's
09.2004 - 12.2012
- Disrupted organized crime networks through targeted investigations and successful inter-agency cooperation.
- Collaborated with local organizations to implement crime prevention initiatives, reducing instances of theft and vandalism in targeted areas.
- Spearheaded intelligence-led policing initiatives that led to proactive strategies for combating emerging threats from criminal organizations or individuals.
- Conducted thorough investigations that led to arrests, convictions, and successful prosecution of criminal cases.
- Utilized advanced technologies such as surveillance systems, data analysis tools, and GPS tracking devices to enhance investigative capabilities.
- Enhanced community safety by proactively patrolling neighborhoods and responding to incidents in a timely manner.
- Maintained accurate records of all case information for seamless communication between team members and efficient case resolution.
- Ensured public safety during high-profile events by coordinating security operations with multiple agencies.
- Improved police-community relations by participating in outreach programs and public events, fostering trust and open communication.
- Supervised special operations teams during high-risk situations, ensuring officer safety and successful outcomes in critical incidents.
- Mentored junior officers to develop their skills and knowledge, contributing to a highly skilled workforce within the department.
- Performed undercover assignments to gain valuable intelligence on criminal activity leading to significant arrests or reduction in illegal activities.
Education
Associate of Science - Law Enforcement
Marymount University
Arlington, VA09-2004
Skills
- Trade-in evaluations
- Goal oriented
- Test drives
- Strong negotiation
- Sales presentations
- Customer relationship management
- Follow-up skills
Timeline
New Car Sales Consultant
Koons Of Silver Springs
08.2024 - 03.2025
Senior Police Officer
Federal Reserve's Board Of Governor's
09.2004 - 12.2012
Associate of Science - Law Enforcement
Marymount University
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