Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alvia Jackson

Atlanta,GA

Summary

Diligent Bus Operator with a robust background in providing safe and efficient transportation for individuals with mobility needs. Ensures passenger comfort and safety while expertly navigating diverse routes and schedules. Proven reliability and adaptability in meeting varying client requirements, complemented by a strong foundation in road management and oversight of transportation operations. Recognized for a collaborative approach that fosters effective team management and consistently delivers results. Expertise in logistics coordination and strict adherence to regulatory standards enhances operational efficiency and safety.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Road Supervisor

Transdev
12.2022 - 06.2025
  • Supervised daily operations of transportation routes ensuring compliance with safety regulations.
  • Coordinated maintenance schedules and repairs for fleet vehicles to minimize downtime.
  • Trained and mentored new drivers on operational procedures and safety protocols.
  • Developed performance reports analyzing key metrics for operational effectiveness.
  • Managed communication between drivers, dispatch, and management for seamless operations.
  • Led incident response initiatives to address emergencies promptly and effectively.
  • Established positive rapport with team members through open communication channels, fostering an environment of teamwork and collaboration among staff members.
  • Collaborated with other supervisors to ensure consistent communication and adherence to company policies and procedures.
  • Evaluated employee performance regularly, providing constructive feedback for improvement as well as recognizing outstanding contributions.
  • Promoted a culture of safety by enforcing compliance with all relevant regulations and industry best practices.
  • Improved road safety by conducting regular inspections and identifying areas requiring maintenance or repair.
  • Elevated customer satisfaction levels by addressing complaints in a timely manner and implementing solutions to prevent future issues from arising.
  • Reduced accidents and incidents by implementing effective traffic management strategies during construction projects.
  • Led emergency response efforts during extreme weather events or other crises, ensuring the continued operation of vital transportation infrastructure.
  • Upheld strict compliance with all applicable local, state, and federal regulations governing transportation services for individuals with disabilities.

Mobility Operator

Transdev Transportation
06.2022 - 12.2022

Operated wheelchair-accessible vehicles, ensuring safe and efficient transportation for passengers with mobility challenges.

  • Conducted pre-trip inspections to maintain vehicle safety and compliance with regulations.
  • Assisted passengers during boarding and disembarking, providing exceptional customer service and support.
  • Maintained accurate records of trips, including passenger details and vehicle mileage for reporting purposes.
  • Collaborated with dispatch team to optimize routes and minimize wait times for passengers.
  • Trained new drivers on safety protocols, vehicle operation, and customer service best practices.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Collaborated with team members to optimize workflows, improving overall operational efficiency.
  • Trained new operators on safety protocols and equipment usage, fostering a culture of compliance and teamwork.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Worked outside in all weather conditions.

General Laborer

AMAZON FULLFILLMENT CENTERS
10.2020 - 05.2021
  • Loaded and unpacked items
  • Fulfill customers order as requested
  • Stock shelves with new merchandise
  • Temperature check for employees upon entering fulfillment center

Account Associate

VXI Global Solutions
09.2019 - 05.2020
  • Respond to customer inquiries received by telephone, Interactive Voice Response (IVR) make any necessary changes to customer account as well as provide any information customer may need.

Cashier/Customer Service

Dunkin' Donuts
07.2013 - 04.2018
  • Handled all cash, credit and debit transactions.

Education

Certificate -

Woodruff Medical Training And Testing
07.2017

Skills

  • Telecommunication
  • EKG
  • Microsoft Word
  • Customer service
  • Cash handling
  • Telephony
  • Vital Signs
  • Billing
  • Medical records
  • Data Entry
  • Supervising experience
  • Customer Service Skills
  • Medical Records
  • 10 key typing
  • Office experience
  • Receptionist
  • Medical Terminology
  • Filing
  • HIPAA
  • EMR systems
  • EMR Systems
  • CPR
  • Driving
  • Continuous improvement
  • Microsoft Office
  • Adobe Acrobat
  • Medical office experience
  • Training & development
  • Typing
  • Strong communication skills
  • Team leadership
  • Fleet management expertise
  • Traffic management expertise
  • Safety compliance
  • Wheelchair securement
  • Patience and empathy
  • Punctuality
  • Defensive driving
  • Passenger assistance
  • Vehicle inspection
  • GPS navigation
  • Incident reporting

Certification

  • AED Certification
  • First Aid Certification
  • BLS Certification
  • Heartsaver Certification
  • CPR Certification
  • Driver's License

Timeline

Road Supervisor

Transdev
12.2022 - 06.2025

Mobility Operator

Transdev Transportation
06.2022 - 12.2022

General Laborer

AMAZON FULLFILLMENT CENTERS
10.2020 - 05.2021

Account Associate

VXI Global Solutions
09.2019 - 05.2020

Cashier/Customer Service

Dunkin' Donuts
07.2013 - 04.2018

Certificate -

Woodruff Medical Training And Testing
Alvia Jackson