Alvia Jackson

• Supervised daily operations of transportation routes ensuring compliance with safety regulations.
• Coordinated maintenance schedules and repairs for fleet vehicles to minimize downtime.
• Trained and mentored new drivers on operational procedures and safety protocols.
• Developed performance reports analyzing key metrics for operational effectiveness.
• Managed communication between drivers, dispatch, and management for seamless operations.
• Led incident response initiatives to address emergencies promptly and effectively.
• Established positive rapport with team members through open communication channels, fostering an environment of teamwork and collaboration among staff members.
• Collaborated with other supervisors to ensure consistent communication and adherence to company policies and procedures.
• Evaluated employee performance regularly, providing constructive feedback for improvement as well as recognizing outstanding contributions.
• Promoted a culture of safety by enforcing compliance with all relevant regulations and industry best practices.
• Improved road safety by conducting regular inspections and identifying areas requiring maintenance or repair.
• Elevated customer satisfaction levels by addressing complaints in a timely manner and implementing solutions to prevent future issues from arising.
• Reduced accidents and incidents by implementing effective traffic management strategies during construction projects.
• Led emergency response efforts during extreme weather events or other crises, ensuring the continued operation of vital transportation infrastructure.
• Upheld strict compliance with all applicable local, state, and federal regulations governing transportation services for individuals with disabilities.

Operated wheelchair-accessible vehicles, ensuring safe and efficient transportation for passengers with mobility challenges.

• Conducted pre-trip inspections to maintain vehicle safety and compliance with regulations.
• Assisted passengers during boarding and disembarking, providing exceptional customer service and support.
• Maintained accurate records of trips, including passenger details and vehicle mileage for reporting purposes.
• Collaborated with dispatch team to optimize routes and minimize wait times for passengers.
• Trained new drivers on safety protocols, vehicle operation, and customer service best practices.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Collaborated with team members to optimize workflows, improving overall operational efficiency.
• Trained new operators on safety protocols and equipment usage, fostering a culture of compliance and teamwork.
• Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
• Worked outside in all weather conditions.

• Loaded and unpacked items
• Fulfill customers order as requested
• Stock shelves with new merchandise
• Temperature check for employees upon entering fulfillment center

• Respond to customer inquiries received by telephone, Interactive Voice Response (IVR) make any necessary changes to customer account as well as provide any information customer may need.

• Handled all cash, credit and debit transactions.