Alvin Allen
Watervliet,MI
Summary
Results-driven district manager/store manager candidate with a strong background in retail operations, team leadership, and profitability strategy. Adept at managing sales and service teams, driving revenue growth, improving team efficiency, and fostering customer loyalty. Skilled in providing clear guidelines and setting targeted goals to consistently meet and exceed business objectives.
Overview
14
14
years of professional experience
Work History
Store Manager
Rent-A-Center
02.2011 - Current
- Drive $1.9M in annual revenue by overseeing daily operations, monitoring sales, collections, and inventory, leading to consistent achievement of targets
- Increase average ticket sales by 20% by implementing strategic growth initiatives, boosting revenue
- Surpass profitability targets by earning 25% profit, maintaining consistency in three consecutive years
- Secure #1 position in sales by engaging in effective sales strategies and team management, resulting in earning 10 'Top Gun' awards during tenure
- Elevate leadership capabilities by completing comprehensive District Manager training, enhancing skills for driving store success, and exceeding regional objectives
- Enhance recruitment efficiency by partnering with local unemployment offices and hosting job fairs, maintaining time-to-fill at industry lows
- Conduct thorough P&L analysis monthly by offering insights and adjustments, optimizing procedures to meet and exceed financial goals
- Reduce loss and enhance quality assurance by performing regular security investigations and implementing stringent loss prevention measures, lowering shrinkage by more than 15%
- Analyzed sales data for strategic planning and resource allocation.
- Established a welcoming atmosphere to encourage repeat business.
- Analyzed sales trends to adjust inventory orders for improved turnover.
- Resolved customer complaints for improved store reputation and loyalty.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
Skills
- Customer Service
- Sales Strategy
- Profit & Loss Management
- Team Leadership
- Inventory Management
- Training/Development
- Loss Prevention
- Data Analysis
- Project Management
- Communication
- Problem-solving
Timeline
Store Manager
Rent-A-Center
02.2011 - Current
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