Alvin D. Arnold II
Piedmont,SC
Summary
SUMMARY OF SKILLS AND QUALIFICATIONS:
- Proven leadership skills in team oriented project management
- Ability to remain calm and level headed in stressful situations
- Effective interface with a diverse group of people
- Proven customer support management skills
- Effective at meeting deadlines
- Conflict resolution
- Proficient in Microsoft Word, Excel, Power Point, and Access
- Ability to learn quickly and multitask
- Maintain standard of professionalism while striving to reach business goals with limited oversight
- Work well independently and as part of a team
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
GameStop
11.2021 - 04.2024
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Assistant Store Manager
Family Dollar
04.2018 - 05.2020
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Bus Aide
Greenville County Schools
08.2017 - 08.2019
- Working with special needs students.
- Managing student attendance.
- Doing route related paperwork on monthly basis.
- Reporting inappropriate actions to dispatch and management.
- Other duties and special projects as assigned.
Sales Associate
Dollar General
02.2017 - 06.2018
- General Customer Care Services.
- Maintaining clean and organized work space.
- Completing planogram on bi-monthly basis.
- Other duties and special projects as assigned.
Team Member
Bojangles
02.2016 - 11.2016
- General Customer Care Services.
- Properly preparing food for consumption.
- Properly managing kitchen environment.
- Other duties and special projects as assigned.
Education
High School Diploma -
Travelers Rest High School
Travelers Rest, SC06.2016
Skills
- Customer Care
- Managing
- Reporting
- Securing wheelchairs
- Mobility assistance
- Safety awareness
- Route understanding
- Task Delegation
- Cost Reduction
- Customer Relations
- Retail Operations Management
- Money Handling
Timeline
Assistant Store Manager
GameStop
11.2021 - 04.2024
Assistant Store Manager
Family Dollar
04.2018 - 05.2020
Bus Aide
Greenville County Schools
08.2017 - 08.2019
Sales Associate
Dollar General
02.2017 - 06.2018
Team Member
Bojangles
02.2016 - 11.2016
High School Diploma -
Travelers Rest High School