Alvin Bacilio

To join a reputed organization where I can utilize my two decades of medical billing and management experience by transitioning into the legal industry as the manager of billing. A strategic, problem-solver who envisions smart solutions and executes with urgency across all levels of the organization.

Manage, train, and develop a team of 20 direct reports and 3 team leads including hiring, and annual evaluations. Conducted staff development training, including orientation, in-service education, staff evaluation, directed and monitored organizational performance improvement activities, assisted in setting budgets, establishing reserves, approving, and maintaining expenditures. Optimized productivity within department processes by helping to establish goals, productivity metrics that best utilize personnel and by encouraging communications to maximize reimbursement. Developed departmental policies and procedures regarding, registration, cash posting, billing and collection practices to create structure and enforce uniform standards in the department. Reviewed and updated contracts to ensure billing compliance; negotiated and make sure reimbursement rates are current; recommended policy changes in additions to enhance service levels and cost savings. Conducted meetings with department leaders and outside venders via conference call or face to face to discuss on issues affecting the agency, negotiate and collect on payments resulting in reimbursement delays and ensured promptly payments. Responsible for fiscal planning, budgeting, and management of operations under established fiscal parameters, and ensuring the organization is following all applicable federal, state, and local laws. Software Experience: eClinical Works (eCW), All scripts, RealMed/Availity, GE/IDX, Cerner, EZ Invoices, Solution One, Dezine, Pro-Data, and CBSI. Computer Proficiency – developed and implemented Statistical Ad-hoc reports, Microsoft Office Suite, Quattro Pro, TSO/Mainframe, and Windows GUI Front End. Fluent in English and Spanish.

• Revamped the business department by implementing a new billing and collection process from billing paper invoices to electronic submission, which reduce the invoices processing time from 60 days to 14 days, saving the agency 60.5 hours a week of employee overtime, increasing collection to 90%, maintained submission errors below 5%, and increased the agency annual revenue from 7 million to 12 million.
• Assisted in the implementation and integration of a new billing software which included the addition of the Electronic Medical Record (EMR) in the software; as part of the planning committee, assisted with scheduling meetings for various departments and participated in the day-to-day operation from start to the go live date. Served as the system administrator.
• Conducted personnel analysis that led to the reduction of employee turnover from 60% to 5% by implementing a training and incentive program for staff, and increased department performance by 90%.
• Reduced AR days from over 180 days to 45 days by simultaneously increasing AR collection by 80% and reduced patient complaints to 2% per month.