Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alvin Bowen

Wichita,KS

Summary

Experienced outside sales professional with a strong track record of cultivating and nurturing client connections. Skilled in identifying and capturing new business opportunities, driving team sales growth. Proficient in negotiating deals and adept at managing customer relationships effectively.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Tooling Specialist | Corporate Account Manager | Team Sales Manager | Customer Success Lead

ALLTITE, LLC
05.2022 - Current
  • Promoted through multiple roles, advancing from operations to outside sales and territory leadership.
  • Managed entire sales cycle for industrial bolting, calibration, and hydraulic tooling solutions, including Norwolf, Atlas Copco, and Power Team equipment.
  • Consistently met or exceeded annual new business targets of 2.5 million through strategic territory management and solution-based selling.
  • Spearheaded growth in midstream and downstream oil and gas sectors by aligning product solutions with critical maintenance schedules.
  • Built and led the Customer Success team; created SOPs and ISO documentation to support quoting, scheduling, and service delivery.
  • Supported ISO 9001 audits by revising procedures and creating new process documentation.
  • Provided hands-on demonstrations and field support for advanced torque and tension systems, ensuring optimal application of torque and tension tools in industrial environments. This included extensive travel across multiple states to support on-site commissioning, troubleshooting, and technical training.
  • Developed and maintained high-value and new logo accounts including Koch Fertilizer, CF Industries, Halliburton, and CHS.
  • Trained and mentored junior staff on best practices in tooling operations and maintenance.
  • Developed and implemented tooling solutions to enhance product quality and efficiency.

Training and Development Supervisor

BOOT BARN
07.2021 - 05.2022
  • Designed and delivered onboarding programs for new hires and ongoing training for 60+ employees.
  • Created SOPs, job aids, and performance improvement plans.
  • Analyzed customer interactions and trends to guide team development and knowledge base improvements.
  • Facilitated onboarding sessions, ensuring new hires understood company culture and operational processes.
  • Evaluated training effectiveness through feedback surveys, adjusting content for continuous improvement.
  • Mentored team members on skill development, fostering a collaborative learning environment.
  • Utilized Learning Management System (LMS) to track employee progress and training completion rates.
  • Streamlined training materials, enhancing accessibility and user-friendliness for diverse learning styles.

Call Center Supervisor

FANEUIL / HUMANA
10.2020 - 07.2021
  • Led a team of 25+ call center agents, overseeing training, policy adherence, QA audits, and daily performance.
  • Revised internal policies and conducted supervisor training programs.
  • Supervised daily operations to ensure adherence to quality standards and efficiency goals.
  • Mentored team members, fostering professional development and enhancing performance metrics.
  • Implemented process improvements, increasing customer satisfaction and reducing call handling times.
  • Analyzed call center data to identify trends and drive strategic initiatives for operational excellence.
  • Coordinated scheduling and resource allocation, optimizing workforce management for peak service levels.
  • Developed training programs that improved agent skills and knowledge retention across the team.
  • Resolved complex customer issues by leveraging expertise in conflict resolution and problem-solving techniques.

President and CEO

BOWEN LOGISTICS
10.2019 - 09.2020
  • Managed B2B logistics, accounting, carrier dispatching, and customer acquisition.
  • Oversaw all operational and financial responsibilities as business owner.

Education

High School Diploma - Business Focus

Campus High School
Haysville, KS

Skills

  • Technical sales expertise
  • Torque and tension management
  • Market growth strategies
  • Quality management system documentation
  • Experience with Salesforce and tailored solutions
  • Proficient in Microsoft Office Suite
  • Calibration expertise
  • Coaching and team guidance
  • Supply chain coordination
  • Top-rated sales performance
  • Sales and marketing strategies
  • Budgets and sales forecasts

Certification

  • Microsoft Office Specialist: Master (2016)
  • Notary Public – Kansas
  • 100+ WPM Typing Speed
  • Frequent contributor to technical sales training and internal process development

Timeline

Senior Tooling Specialist | Corporate Account Manager | Team Sales Manager | Customer Success Lead

ALLTITE, LLC
05.2022 - Current

Training and Development Supervisor

BOOT BARN
07.2021 - 05.2022

Call Center Supervisor

FANEUIL / HUMANA
10.2020 - 07.2021

President and CEO

BOWEN LOGISTICS
10.2019 - 09.2020

High School Diploma - Business Focus

Campus High School

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