Alvin Byrd
Houston
Summary
Detailed and resourceful Office Service Associate bringing passion, energy and creativity to the workplace. Works diligently without sacrificing quality. Remains calm under pressure, and adapts to ever-changing work environments. Takes pride daily in team collaboration to create a successful workplace for co-workers, attorneys, and clients.
Overview
37
37
years of professional experience
Work History
Office Services Specialist
Akin Gump
Houston
06.2024 - Current
- Handled mail duties, picking up, sorting and distributing to departments and personnel
- Worked with supervisor to identify office-specific issues and recommend solutions, executing sound judgment to resolve administrative matters
- Maintained inventory of shipping materials and supplies
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process
- Communicated with customers regarding orders and special requests
- Communicated with carrier representatives to follow specific procedures and make special delivery arrangements
- Responded to client inquiries regarding billing discrepancies by researching issues
- Performed data import, scanning or manual keying processes to verify invoice accuracy.
OFFICE SERVICES SPECIALIST
Hunton Andrews Kurth
Houston
06.1989 - 06.2021
- Handled mail duties, picking up, sorting and distributing to departments and personnel
- Worked with supervisor to identify office-specific issues and recommend solutions, executing sound judgment to resolve administrative matters
- Maintained inventory of shipping materials and supplies
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process
- Communicated with customers regarding orders and special requests
- Communicated with carrier representatives to follow specific procedures and make special delivery arrangements
- Responded to client inquiries regarding billing discrepancies by researching issues
- Performed data import, scanning or manual keying processes to verify invoice accuracy
Education
High School Diploma -
Jack Yates High School
Skills
- Shipment Tracking
- Word
- Outlook
- Customer Service
- Scanning
- Attention to Detail
- Invoice and Manifest Review
- Mail Management
- Office organization
- Customer relationship management
- Issue resolution
- Problem solving
- Attention to detail
- Team collaboration
- File organization
- Maintaining office supplies
- Meeting services
Timeline
Office Services Specialist
Akin Gump
06.2024 - Current
OFFICE SERVICES SPECIALIST
Hunton Andrews Kurth
06.1989 - 06.2021
High School Diploma -
Jack Yates High School