Alvin Cousins
Houston,TX
Summary
A Successful And Knowledgeable Candidate Looking To Advance My Skills in Billing And Coding. Boosts customer service team productivity while maximizing customer satisfaction with strategic call management and process improvement strategies. Skilled leader with excellent program management, relationship-building and administrative expertise. Accomplished in training new employees and mentoring established associates to drive continuous improvement.
Overview
8
8
years of professional experience
Work History
Customer sales WFH
Dish network
05.2021 - 11.2022
- Met personal/team sales targets and call handling quotas
- Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution
- Followed communication procedures, guidelines and policies
- Reviewed or made changes to customer accounts
- Researched answers or solutions as needed
- Provided accurate, valid and complete information by using the proper methods/tools
- Kept records of customer interactions, processed customer accounts and filed documents.
Accounting Clerk
SYKES
Houston, TX
03.2015 - 12.2020
- Assisted with external audits conducted by accounting firms.
- Provided support to the Accounts Payable department as needed.
- Resolved customer inquiries regarding bills and payments.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided technical support to customers with setup and troubleshooting of gaming consoles.
- Prepared reports summarizing daily transactions for management review.
- Developed strategies for increasing customer loyalty through rewards programs.
Education
College Of Healthcare Professionals
07.2024
Houston Community College - Audio Engineering & Music Business
08.2009
Houston Community College - Audio Engineering
08.2009
Skills
- Acquainted with Medicare rules and regulations
- Anatomy, Physiology and Pathophysiology
- Certificate of HIPAA rules
- Experience in accounts receivable, management and collections
- HIPPA Privacy and Security
- Knowledge of Anatomy and Physiology and Medical Terminology
- Medical Terminology
- Microsoft Word, Excel and PowerPoint
- Proficient in Microsoft Office Suite, Medisoft
- Comprehension of CPT, ICD-10-CM, HCPCS/Modifiers and Auditing
- Coding Compliance
- Cold-calling
- Competitor Analysis
- Sales strategy development
- Brand Awareness
- Sales Coaching
- Customer Engagement
- Complaint resolution
- Account Management
- Inbound Call Management
- Product Knowledge
References
References available upon request.
Timeline
Customer sales WFH
Dish network
05.2021 - 11.2022
Accounting Clerk
SYKES
03.2015 - 12.2020
College Of Healthcare Professionals
Houston Community College - Audio Engineering & Music Business
Houston Community College - Audio Engineering