Alvin Duncan
Westland,MI
Summary
Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction and operational efficiency at LKQ Corporation Inc. by leveraging my exceptional time management and interpersonal skills. My commitment to safety and punctuality, coupled with a clean driving record, underscores my ability to meet and exceed employer expectations, fostering positive relationships and continuous improvement.
Overview
17
17
years of professional experience
Work History
Driver
LKQ Corporation Inc.
08.2016 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Obtained signatures from customers upon delivery of goods.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Reduced incidents of late deliveries by implementing effective time-management strategies.
- Assisted in loading and unloading goods, ensuring they were securely fastened and undamaged upon arrival.
- Addressed and resolved customer inquiries and concerns, fostering positive relationships.
- Contributed to team meetings with feedback on route efficiencies and safety, driving continuous improvement.
- Fostered culture of safety and compliance, leading by example and encouraging peers to follow suit.
- Adapted quickly to changing weather conditions and traffic patterns to ensure timely deliveries.
Lawn Care Technician
Scott’s Lawn Service
06.2012 - 08.2016
- Increased customer retention through exceptional communication skills and dedication to addressing concerns promptly.
- Boosted customer satisfaction by providing timely and efficient lawn care services tailored to individual needs.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Maintained and serviced lawn care equipment to enhance longevity.
- Assisted in the training of new team members, sharing valuable knowledge and expertise in lawn care techniques.
- Developed lasting customer relationships and grew network over time.
- Improved efficiency by effectively managing time spent on each job site while maintaining high-quality work standards.
- Operated varied types of lawn care vehicles, following safety protocols to prevent accidents.
- Contributed to a safe work environment by adhering to safety protocols during all lawn care activities.
- Demonstrated flexibility, adapting to scheduling changes and last-minute requests while maintaining a positive attitude.
- Supported business development by offering exceptional service that led to referrals from satisfied customers.
- Applied fertilizer and other nutrients to lawns to promote healthy growth.
- Safely applied fertilizers, herbicides, and pesticides according to company guidelines and industry standards to ensure environmental compliance.
- Developed estimates and presented customers with bids for lawn care services to help with planning.
- Enhanced lawn health by implementing customized care plans and treating specific issues such as weeds, pests, and diseases.
- Promoted company values through professional demeanor and following uniform guidelines during interactions with clients.
- Provided education on lawn care products and services to help clients better understand ways to maintain lawns.
- Seeded, sodded and hydroseeded lawns to provide visually appealing outdoor space.
- Enhanced teamwork by sharing expertise with colleagues regarding best practices in landscaping techniques.
- Provided accurate estimates for potential clients based on their lawn care needs and preferences, contributing to a higher conversion rate.
- Trained and supervised junior lawn care assistants to improve quality of team output.
- Diagnosed lawn and garden issues and recommended targeted solutions.
- Streamlined operations by maintaining equipment in optimal working condition, minimizing downtime for repairs.
- Continuously expanded knowledge of industry trends and advancements through relevant training programs or seminars.
- Maintained detailed records of services provided for each client''s property to ensure continuity of care over time.
- Performed equipment maintenance and repairs to keep tools functional for projects.
- Applied fertilizers and pesticides to outdoor areas according to safety standards.
Night Merchant
Costco
08.2012 - 07.2014
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Performed regular competitor analysis to stay informed about industry trends and adjust strategies accordingly.
- Utilized excellent communication skills to resolve customer complaints promptly and professionally.
- Increased overall store performance through proactive inventory control measures.
- Streamlined customer checkout process, improving customer satisfaction and reducing wait times.
- Maintained high level of store cleanliness and organization, ensuring pleasant shopping environment.
- Managed inventory levels effectively, reducing overhead costs and minimizing waste.
Stocker
Target
08.2009 - 09.2012
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
Package Handler
Fed Ex Ground
08.2007 - 07.2009
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Supported team morale by fostering positive communication and collaboration among coworkers.
- Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
Education
Construction Management
Henry Ford College
Dearborn, MIConstruction Management
International Academy of Technology And Design
Troy, MISkills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Safe driving practices
- Punctual and reliable
- City and non-city driving
- Flexible schedule
- Punctuality
- Loading and unloading
- Safety management
- Relationship building
- Schedule management
- Heavy lifting
- Customer rapport
- Attention to detail
- Team building
- Conflict resolution
- Staff development
- Friendly and outgoing
- Verbal and written communication
- Physical stamina
- Patience and tact
- Confidentiality
- Continuous improvement
- Multitasking Abilities
- Self motivation
- Interpersonal skills
- Teamwork and collaboration
- Effective communication
- Problem-solving abilities
- Excellent communication
- Organizational skills
- Critical thinking
- Decision-making
- Reliability
- Task prioritization
- Analytical thinking
Timeline
Driver
LKQ Corporation Inc.
08.2016 - Current
Night Merchant
Costco
08.2012 - 07.2014
Lawn Care Technician
Scott’s Lawn Service
06.2012 - 08.2016
Stocker
Target
08.2009 - 09.2012
Package Handler
Fed Ex Ground
08.2007 - 07.2009
Construction Management
Henry Ford College
Construction Management
International Academy of Technology And Design