Summary
Overview
Work History
Education
Skills
Websites
Associate of the month, Associate of the year nominee (Twice)
Languages
Timeline
Generic

Alvin Estrella

Orlando,Florida

Summary

Experienced with managing hospitality operations and ensuring exceptional guest experiences. Utilizes leadership and team-building skills to drive high standards of service. Knowledge of optimizing processes to improve efficiency and guest satisfaction.

Overview

27
27
years of professional experience

Work History

Food and Beverage Supervisor

Rosen Hotels & Resorts
06.2024 - Current
  • Supervised daily operations of food and beverage service, ensuring compliance with health and safety regulations.
  • Trained and mentored staff to enhance service quality and operational efficiency.
  • Implemented inventory management procedures to optimize stock levels and reduce waste.
  • Maintained knowledge of wine pairings, enhancing guest dining experiences through recommendations.
  • Resolved customer complaints promptly, fostering a positive dining experience and loyalty retention.
  • Worked with qualified chef to diversify menu with new offerings.
  • Delivered exceptional dining experiences through attentive service and detailed menu knowledge.

Assistant Service Manager

Fountain Auto Mall, GMC/Buick/Acura
09.2023 - 12.2023
  • Developed estimates by costing materials, supplies, and labor.
  • Calculated customer payments, including deductibles.
  • Verified warranty and service contract coverage by examining records, explaining provisions and exclusions.
  • Prepared repair orders, obtained approval signatures and entered repair orders in the data system.
  • Checked and processed payment for repair orders.
  • Managed customers’ expectations and approval of estimates for any repairs.
  • Addressed customer concerns by listening to description of symptoms and clarifying description of problems.

Manager on Duty/Security Manager

Rosen Hotels & Resorts
10.2012 - 08.2023
  • Managed the hotel and security department in the absence of GM/AGM/DOS
  • Assisted the Bell stand/Front Desk/Food and Beverage Departments in various roles.
  • Effectively negotiated hotel guest issues or concerns.
  • Compensated guests by verifying and adjusting billing when necessary, through Visual One (V1).
  • Processed and accepted payments for lost and found for shipping.
  • Conducted perimeter checks throughout the property for safety concerns.
  • Provide safety for guests and associates.
  • Assisted in providing OSHA training & other training regarding emergencies for hotel associates.
  • Provided administrative support & multitask on special assignments.
  • Prepared and submitted daily incident reports for Risk Management

Front Desk Security Officer/Concierge/Supervisor

Carney Security/General Motors Building & ProQuest Security/General Motors Building
08.2008 - 09.2012
  • Process tenants and guests into computerized system
  • Assign backup relief for other security officers.
  • Provided direct assistance to head of security.
  • Provided administrative support & multitask on special assignments.
  • Processed building request through the building management request system
  • Prepare and submit daily reports on lost items.

Assistant Manager

S B M Messenger Service
08.2004 - 08.2008
  • Coordinated processing of payroll information among team members.
  • Prepared and distributed various payroll reports for clients and management.
  • Managed in-house pickup and shipping of packages.
  • Maintained all aspects of mailroom operations including delivery of highly confidential documents.
  • Directed and Coordinated runners to pick up and drop off locations.
  • Assisted and supervised daily operations during absence of General Manager

Pre-loader

United Parcel Service (UPS)
07.2001 - 05.2004
  • Solely responsible for loading cargo trucks in sequenced order
  • Operated hand jack
  • Distributed special airmail deliveries periodically.
  • Loaded and Prepared cargo for shipment then drove to required destinations for delivery.

Supervisor/Promoter

H & G Services and Promotions
01.1999 - 01.2001
  • Distributed promotional merchandise for Pepsi, Direct TV, Verizon
  • Coordinated and Supervised events and concerts
  • Participated and managed a variety of special events for several large companies.

Education

High School -

Adlai E Stevenson HS
New York, NY
06.1999

Skills

  • Effective Customer Service Skills
  • 15 Plus years in the Hospitality industry
  • CPR Certified
  • Bilingual English/Spanish (Read, Write, Speak & Translate)
  • Highly Proficient with CCTV Cameras and Computers
  • Menu development
  • Bar management
  • Beverage making
  • Fine-dining expertise
  • Reservations coordination

Associate of the month, Associate of the year nominee (Twice)

Received the Associate of the Month Award in October 2024, Nominated for Associate of the Year in 2025.

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Food and Beverage Supervisor

Rosen Hotels & Resorts
06.2024 - Current

Assistant Service Manager

Fountain Auto Mall, GMC/Buick/Acura
09.2023 - 12.2023

Manager on Duty/Security Manager

Rosen Hotels & Resorts
10.2012 - 08.2023

Front Desk Security Officer/Concierge/Supervisor

Carney Security/General Motors Building & ProQuest Security/General Motors Building
08.2008 - 09.2012

Assistant Manager

S B M Messenger Service
08.2004 - 08.2008

Pre-loader

United Parcel Service (UPS)
07.2001 - 05.2004

Supervisor/Promoter

H & G Services and Promotions
01.1999 - 01.2001

High School -

Adlai E Stevenson HS

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