Alvin Eusebio
South Ozone Park,New York
Summary
Results-oriented management professional with over a decade of experience in sales, service, and operations management. Proven track record of developing and implementing effective strategies to drive business growth, improve profitability, and optimize operational controls. Highly skilled in team leadership, financial planning, and customer relations, with a focus on enhancing client satisfaction and company performance. Currently pursuing a Bachelor of Residential Hospitality Management with a 3.7 GPA, eager to leverage academic knowledge and industry expertise in a challenging management role. Recognized for strong problem-solving abilities, strategic thinking, and a hands-on approach to managing complex projects in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Manager
Showcase Cinemas
07.2011 - 02.2016
- Managed and processed for adherence to OSHA guidelines by overseeing inspections, recommending corrective measures and preparing for OSHA safety audits and investigations
- Scheduled interviews for potential candidates and conducted reference checks prior to hire
- Generated weekly sales goals for departments, supervised employee productivity and counseled staff how to attract and improve sales with consumers
- Conducted regular meetings with staff to discuss progress and identify areas of improvement
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards
- Implemented new technologies to streamline operations, reduce costs, and improve customer service
- Implemented promotional strategies to boost concession sales, contributing to a 15% increase in monthly revenue
- Conducted weekly physical inventory counts to monitor stock levels, contributing to accurate Profit & Loss (P&L) reporting and cost control
Senior Personal Banker
Citibank N.A.
01.2000 - 07.2009
- Achieve personal production goals by expanding existing relationships and acquiring new business, utilizing effective calling technique’s and leveraging bank products and services
- Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
- Execute integrated sales, relationship, and credit strategies that are aligned with the Financial Center’s business plan to achieve desired revenue and service hurdles
- Develop strategies to grow the client base and implement appropriate sales plans to target prospective customers as well as external business development opportunities
- Ongoing coaching to tellers and personal bankers associated to effectively identify referral opportunities
- Interface with commercial business, insurance and investment partners to ensure ongoing communication with regards to existing and future customer needs
- Handle and resolve complaints or issues promptly in an effective timely manner that will improve the overall customer experience
Intern
Four-Star Harrington Hall
05.1997 - 08.1997
- Provided exceptional breakfast and lunch service, ensuring guest satisfaction in a high-end dining environment
- Assisted with daily restaurant operations, including table setup, and guest interactions
- Trained in front-of-house operations, including front office duties such as guest check-in/check-out, reservations, and handling guest inquiries
- Gained hands-on experience in back-of-house operations, supporting the housekeeping team with room turnovers, inventory management, and room service delivery
- Developed strong interpersonal and communication skills by addressing guest requests, resolving complaints, and delivering personalized service
- Collaborated with hotel management and staff to understand the operational standards of a hour-star hotel, ensuring consistent quality and service
Education
Bachelor of Residential Hospitality Management -
Johnson & Wales University
Providence, RI06.2025
Associate Degree - Hotel Technology Management
Nassau Community College
Garden City, NY12.2018
Skills
- Team Leadership
- Time Management
- Teamwork
- Problem-Solving
- Relationship Building
- Data Analysis
- Research Expertise
- Financial Planning
- Business Development
- Sales Techniques
Timeline
Manager
Showcase Cinemas
07.2011 - 02.2016
Senior Personal Banker
Citibank N.A.
01.2000 - 07.2009
Intern
Four-Star Harrington Hall
05.1997 - 08.1997
Associate Degree - Hotel Technology Management
Nassau Community College
Bachelor of Residential Hospitality Management -
Johnson & Wales University
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