Alvin Gallop
Summary
Accomplished Team Leader and BOH Supervisor with a proven track record at Applebee's Neighborhood Grill & Bar, excelling in team supervision and staff training. Leveraged problem-solving and attention to detail to enhance team productivity and maintain high-quality standards, resulting in significant improvements in team performance and customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Team Leader
Applebee's Neighborhood Grill & Bar
06.2006 - 12.2024
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Held weekly team meetings to inform team members on company news and updates.
BOH Supervisor
Evo Entertainment
01.2024 - 06.2024
- Coordinated with front-of-house teams during high-volume periods to ensure smooth service flow without compromising food quality.
- Implemented cost-control measures, such as portion control and bulk purchasing, resulting in reduced overhead expenses.
- Mentored junior cooks on various cooking techniques, fostering a culture of continuous learning and improvement.
- Led kitchen team through successful health inspections, maintaining an impeccable record for cleanliness and food safety.
- Reduced food waste by closely monitoring inventory levels and adjusting ordering practices accordingly.
- Developed new dishes with executive chef that became popular menu items, resulting in increased sales.
- Packed and unpacked shipments, reporting discrepancies and keeping precise log of receipts.
Cook
Goombays
05.2009 - 09.2009
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Communicated closely with servers to fully understand special orders for customers.
Education
GED -
Manteo High School
Manteo, NCSkills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Team Supervision
- Staff Training
- Coaching and Mentoring
- Cooking
- Cleaning and organization
- Food handling
- Food Preparation
- Knife Skills
- Sanitation
Timeline
BOH Supervisor
Evo Entertainment
01.2024 - 06.2024
Cook
Goombays
05.2009 - 09.2009
Team Leader
Applebee's Neighborhood Grill & Bar
06.2006 - 12.2024
GED -
Manteo High School