Alvin Garrett
Pearland
Summary
Dedicated, passionate and hardworking professional with strong organizational skills and a history of meeting company goals, utilizing consistent and organized practices. Ready to help team with resolving problems and improving customer satisfaction.
Overview
32
32
years of professional experience
Work History
CUSTOMER SERVICE COORDINATOR
PARK PLACE MERCEDES CORPORATE OFFICE
2021.12 - 2024.06
- Responded to customer needs through competent customer service and prompt problem-solving.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Resolved concerns with products or services to help with retention and drive sales.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
DALLAS REGIONAL PATERNITY AND OUTREACH COORDINATOR
OFFICE OF THE ATTORNEY GENERAL OF TEXAS
2015.07 - 2021.09
- Audited hospital birth records at 31 hospitals for accuracy and proficiency.
- Monitored Birth Registrars at each hospital for compliance purposes.
- Conducted presentations at schools, hospitals, midwiferies, and county clerk's offices to increase Acknowledgement of Paternity awareness for families and staff.
- Developed network relationships with industry professionals to enhance community awareness and promote services.
- Recruited, interviewed and developed monthly schedules and assignments for agency volunteer staff.
DALLAS REGIONAL CUSTOMER SERVICE CENTER MANAGER
OFFICE OF THE ATTORNEY GENERAL OF TEXAS
2010.06 - 2015.07
- Managed department call volume per day and coordinated department schedules to maximize coverage during peak hours.
- Managed staff effectively, resolving issues, which resulted in top ranking out of nine teams across the state.
- Assessed call center trends to identify improvement opportunities.
- Monitored customer service operations to access agent performance and provide feedback to executive management.
AVP/MGR/SUPERVISOR OF RECORDS MANAGEMENT
CTX MORTGAGE COMPANY - A DIVISION OF CENTEX HOMES - DALLAS, TEXAS
1992.03 - 2010.06
- Engaged in daily communication with internal staff and identified document related issues that required staff cooperation.
- Scanned/imaged paper documents and assigned identification information to process special requests.
- Shipped loan files to company servicers and obtained additional information to process special requests.
Education
COMPUTER INFORMATION SYSTEMS -
DEVRY INSTITUTE OF TECHNOLOGY
HIGH SCHOOL DEGREE -
HOMER HIGH SCHOOL
05.1989
Skills
- Client needs assessments
- Program Development
- Complaint Handling
- Customer Focus
- Customer service
- Interpersonal communication
- Written and verbal communication
- Supervision
- Organization and time management
Timeline
CUSTOMER SERVICE COORDINATOR
PARK PLACE MERCEDES CORPORATE OFFICE
2021.12 - 2024.06
DALLAS REGIONAL PATERNITY AND OUTREACH COORDINATOR
OFFICE OF THE ATTORNEY GENERAL OF TEXAS
2015.07 - 2021.09
DALLAS REGIONAL CUSTOMER SERVICE CENTER MANAGER
OFFICE OF THE ATTORNEY GENERAL OF TEXAS
2010.06 - 2015.07
AVP/MGR/SUPERVISOR OF RECORDS MANAGEMENT
CTX MORTGAGE COMPANY - A DIVISION OF CENTEX HOMES - DALLAS, TEXAS
1992.03 - 2010.06
COMPUTER INFORMATION SYSTEMS -
DEVRY INSTITUTE OF TECHNOLOGY
HIGH SCHOOL DEGREE -
HOMER HIGH SCHOOL
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