Hi, I’m
Alvin G. Simpson
Rochester,NY
Summary
Results-driven Educational professional equipped with background in supporting operational workflows and enhancing team productivity. Proven track record in streamlining processes and fostering productive collaboration. Committed to delivering high-quality education and training while addressing adapting to dynamic environments with strong communication and problem-solving abilities.
Overview
19
years of professional experience
1
Certification
Work History
City of Rochester
Education Enrichment Associate
06.2022 - Current
Job overview
- Company Overview: Department of Recreation and Human Services (DRHS)
- Reorganized the role and vision of this support position
- Created the Vibrant Literacy Program to increase reading skills by focusing on fluency, decoding and comprehension
- Coordinated special project for the department’s R-Centers to have library corners
- Maintained budget to Early Education and Literacy
- Served as administer for department’s use of Flocabulary (an online resource that uses hip-hop and rap to teach cross-curricular material
- Served as liaison and coordinator for Summer LEAP and the City of Rochester
- Department of Recreation and Human Services (DRHS)
True North Hotel Group – Hampton Inn & Suites
Front Desk Associate
06.2021 - Current
Job overview
- Performed all check-in and checkout tasks
- Managed online and phone reservations
- Informed customers about payment methods and verify their credit card data
- Registered guests collecting necessary information (like contact details and exact dates of their stay)
- Welcomed guests upon their arrival and assign rooms
- Provided information about our hotel, available rooms, rates and amenities as well as local offerings for things to do
- Responded to guests’ complaints in a timely and professional manner
- Coordinated with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
- Assisted with all aspects of housekeeping including cleaning rooms, laundry and inspections
- Confirmed group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintained updated records of bookings and payments
Spiritus Christi Church
Gospel Choir Director
07.2007 - Current
Job overview
- Established strong relationships with local churches and organizations, securing regular performance opportunities for the choir.
- Partnered with other choral groups to organize joint concerts or workshops, expanding networking possibilities within the choral community.
- Promoted diversity within the Gospel Choir membership by actively seeking out singers from various backgrounds which resulted in an enriching musical experience.
- Developed engaging rehearsal plans for consistent improvement in singing and harmonization skills.
- Mentored aspiring gospel singers within the organization, sharing knowledge about directing techniques and best practices in leadership roles.
Frank Fowler Dow School #52
In-School Suspension Teaching Assistant
10.2016 - 06.2022
Job overview
- Built the In-School Suspension program by combining the concepts of a help zone, alternative to suspension and a standard in-school suspension program into a hybrid program labeled as the 'Dragon’s DenA place to refocus and move forward.'
- Created, and continue to facilitate, professional development sessions and workshops for restorative justice practices
- Plan all school-wide positive behavior support and intervention activities for students
- Order inventory for Positive Behavior Support and Intervention (PBIS) store
- Collect data for all PBIS activities for school’s Comprehensive Education Plan reports
- Served on the School-Wide Positive Behavioral Interventions and Supports Committee and the School Based Planning Team
City of Rochester
Summer of Opportunity Program (SOOP) Monitor
07.2019 - 08.2019
Job overview
- Company Overview: Department of Recreation and Human Services (DRHS)
- Reported to SOOP Administrator
- Was the liaison between contracted employers and the DRHS
- Audited program worksite files for compliance
- Assisted with paycheck delivery for youth participants
- Assisted with the resolution of program participant time card issues
- Prepared reports for the SOOP Administrator
- Completed an evaluation report for each program worksite at the end of the summer session
- Department of Recreation and Human Services (DRHS)
Leadership Academy for Young Men
Teaching Assistant - Special Education
08.2015 - 10.2016
Job overview
- Assisted special education classroom teachers with the daily routine of the classroom
- Ensured that students comply with set protocol, ensure that students stay on task during the school day
- Implemented Individual Education Plans
- Was a member of the School Based Planning Team
Monroe #1 BOCES
Paraprofessional & Teaching Assistant
09.2013 - 08.2015
Job overview
- Assisted special education classroom teachers with the daily routine of the classroom
- Ensured that students comply with set protocol, ensured that students stay on task during the school day
- Followed and implemented Individual Education Plans
The Employment Store
Substitute Paraprofessional (Per-Diem)
02.2008 - 09.2013
Job overview
- Assisted special education classroom teachers in the Rochester City School District with classroom daily routines
- Ensured that students complied with set protocols
- Ensured that students stayed on task during the school day
Xerox Services
Customer Service Representative & Client Certified New Hire Trainer
04.2012 - 03.2013
Job overview
- Delivered new hire training to ensure that new customer service representatives were able to address any customer service issues via telephone
- Ensured that all customer issues were addressed and resolved
- Walked customers through Tier-1 troubleshooting for any technical issues with their handsets
Call Vista/Click-spark, LLC
Client Manager
05.2010 - 08.2011
Job overview
- Spearheaded the development of new quality assurance (QA) tracking and documentation protocols, enhancing oversight and compliance for Local Exchange Carrier (LEC) billed third-party subscriptions across five major campaigns
- Oversaw comprehensive training programs for new call center trainees, significantly improving onboarding efficiency and operational readiness
- Coached staff in advanced customer service techniques and de-escalation strategies, leading to measurable improvements in customer satisfaction and reduced escalation rates
Berkshire Farm Center and Services for Youth
Life Skills Mentor
05.2008 - 02.2009
Job overview
- Assisted group home residents with setting goals and methods for completing goals
- Ensured group home residents complied with program objectives
- Was a liaison between residents for issues they may not feel comfortable with discussing with other staff members of the group home
Verizon Wireless
Senior Customer Service Representative
12.2005 - 11.2007
Job overview
- Addressed any customer services issues in call center setting
- Ensured first call resolution for all issues
- Walked customers through tier 1 troubleshooting for any technical issues with their handsets
Education
Grand Canyon University
B.S. from Educational Studies
09.2025
Rochester Business Education Alliance and the Rochester City School District
Certificate of Employability
National Academy Foundation
Certificate of Financial Studies
East High SchoolRochester, NY
New York State Regents Diploma
Skills
- Strategic Planning & Coordination
- Time Management and Project Prioritization
- Program Evaluation
- Team Building
- Workshop Facilitation
- Curriculum Implementation
- Restorative Justice Principles and Practices
- School Comprehensive Education Plan Compliance
- Individual Education Plans and Compliance
- Mentoring
- Verbal and Written Communication Skills
- Flexibility
- Professional Confidence in decision making
- Customer service
- Prioritization and Scheduling
- Attention to detail
- Computer skills
- Leadership qualities
- Decision-making
- Complex Problem-solving
- Relationship building
- Courteous and professional
- Oral communication
- Work Planning and Prioritization
- Cross-functional teamwork
- Performance improvement
- Management support
- Strategy development
- Event coordination
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
- File management
- Research
Certification
- New York State Teaching Assistant III
- Licensed Clergyman
Ministry Experience
- Deacon, True-way Missionary Baptist Church, 12/01/97, Rochester, NY, Teacher of youth Bible study., Lead youth retreats and activities., Assisted pastor in worship planning.
- Licensed Minister of Gospel, True-way Missionary Baptist Church, 12/01/01, Rochester, NY, Assisted in pastoral care., Preached the Gospel in corporate worship.
- Associate Minister, Choir Director & Praise and Worship Leader, Zion Hill Missionary Baptist Church, 09/01/04, Rochester, NY, Ministered in numerous churches., Assisted Minister of Music in teaching vocal technique.
- Board of Elders & Ministerial Staff Member, Zion Hill Missionary Baptist Church, 08/01/06, Rochester, NY, Member representative of youth of congregation., Assisted in fiduciary responsibility.
Timeline
Education Enrichment Associate
City of Rochester
06.2022 - Current
Front Desk Associate
True North Hotel Group – Hampton Inn & Suites
06.2021 - Current
Summer of Opportunity Program (SOOP) Monitor
City of Rochester
07.2019 - 08.2019
In-School Suspension Teaching Assistant
Frank Fowler Dow School #52
10.2016 - 06.2022
Teaching Assistant - Special Education
Leadership Academy for Young Men
08.2015 - 10.2016
Paraprofessional & Teaching Assistant
Monroe #1 BOCES
09.2013 - 08.2015
Customer Service Representative & Client Certified New Hire Trainer
Xerox Services
04.2012 - 03.2013
Client Manager
Call Vista/Click-spark, LLC
05.2010 - 08.2011
Life Skills Mentor
Berkshire Farm Center and Services for Youth
05.2008 - 02.2009
Substitute Paraprofessional (Per-Diem)
The Employment Store
02.2008 - 09.2013
Gospel Choir Director
Spiritus Christi Church
07.2007 - Current
Senior Customer Service Representative
Verizon Wireless
12.2005 - 11.2007
Rochester Business Education Alliance and the Rochester City School District
Certificate of Employability
National Academy Foundation
Certificate of Financial Studies
East High School
New York State Regents Diploma
Grand Canyon University
B.S. from Educational Studies
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