ALVIN HEBERT
Delivery Executive
Victoria,MN
Summary
As a Program Manager and Delivery Executive I have demonstrated the ability to successful manage all aspects of a project/program. As a part of delivering successful programs, I have exhibited the ability to collaborate with, manage, and build high-performing cross-functional teams. In parallel, I've managed budgets, project timelines and project teams while being the voice to the executive team to inform them on program statuses.I've worked with several major consulting firms, Capgemini, IBM, Deloitte, and Accenture. This has allowed me to leverage consulting best practices and incorporate them into processes that align with program and business objectives. I have detailed knowledge of program delivery methodologies, strategies, including; Agile Delivery, (I'm a Certified Scrum Master) waterfall, and hybrid delivery models, while leveraging tools Jira, MS DevOps, MS Project, and Smart sheets have experienced programs and projects from multiple vantage points; I have been on the business side, the IT project team, a consultant for a large consulting firm and finally as an independent contractor. Furthermore, I am a believer that people and process make programs successful. Deployments and Projects are more about Business Process Transformation and Change Management than technology. Properly identifying the correct business processes will lay the foundation for a successful transformation.
Overview
25
25
years of professional experience
5
5
Certifications
Work History
Delivery Executive
Infor
07.2024 - Current
- Company Overview: A global leader in business cloud software products for companies in industry specific markets
- Work with Solution Architects to ensure ERP scope meets customers needs
- Responsible for the successful delivery of Infor's ERP Discrete Manufacturing solution
- Manage a team of Project/Program Managers providing oversight, guidance, and coaching
- Engage with the customers Executive team to ensure project delivery is aligned with customers short and long term objectives
- Lead and drive pre-sale efforts to ensure sales and delivery are aligned on customer success
- PNL and margin management
- Manage forecast and budget alignment process
- Own the integrated project plan and responsibility for the oversight and execution
- Perform ongoing analysis and review engagements to assess team and project health
- Primary leader for project escalation mitigations
- Review SOW details, staffing plan, budget, and timeline for work being proposed
Director of Project Delivery
Illumiti, Inc
02.2022 - 02.2024
- Company Overview: A modern SAP systems integrator and management consultant organization
- Manage multiple streams of work while ensuring dependencies are communicated
- Oversee the entire end-to-end process of new customer discovery to pre-sales and ultimately the successful delivery of S4HANA and other software solutions; while managing functional consultants, technical developers, data migration, Quality Assurance managers
- Responsible for ensuring customer success while partnering with executives to demonstrate value and deliver successful business outcomes
- Oversee complex projects while ensuring budgets, resources, and deliverables meet customer expectations
- Manage escalations and projects issues/risks
- Introduce and manage SLA's and KPI's
- Communicate with Senior stakeholders both internally and externally
- Delivered 1st S/4 HANA Cloud project for Illumiti
- Ensure appropriate delivery methodologies are leveraged for project delivery
- Write Statements of Work as identified by the project scope
- Senior member of Illumiti's PMO organization
- Manage project resources and budget
IT Business Relationship Manager
American Family Insurance
09.2020 - 12.2021
- Company Overview: Provider of insurance products and services throughout the United States
- Accountable for the overall delivery of Enterprise IT technology services to the customer, ensuring that services are delivered as expected and on time. Educate business partners about processes, roles, and capabilities within the IT Technology Services division. Serve as the single point of contact to navigate for appropriate services
- Provide executive-level and actionable data, metrics and scorecards, on a routine basis. This includes vendor, workforce, financial, SLA, service management, IT performance and other applicable information. Drive course corrections and new ways of working as appropriate
- Partner with Project Managers, Product Owners and Product Managers to ensure a healthy and well managed initiative portfolio. Ensure that all team members of business partner projects are knowledgeable about the business partner and their objectives; engage as a project/program stakeholder, including evaluating the value stream and progress against joint strategic plans and objectives. Ensure strategic benefits are realized
- Collaborate with the Enterprise IT Performance Leader to design service offerings, service level agreements and chargeback mechanisms for the Shared Services Company, positioning the services as competitive with market-value
- Create operating and discretionary budgets that reflect new financial strategies and goals. Create and maintain capacity and planning information as needs change.
SAP Strategic Project Consultant
Deluxe Corporation Limited
06.2019 - 04.2020
- Company Overview: Payments, promotional products, digital marketing to support financial institutions transform
- Lead the enterprise-wide adoption of an ERP modernization strategy and deployment (SAP S4 Hana with IBM as the System Integrator). Project team contained over 100 members
- Deliver a finance package which allows the client to merge 53 general ledgers into 1, providing a single data source of truth
- Successfully lead the transition of a payment solution which allows the client to exit a Technical Service Agreement on time
- Manage the creation and delivery of an IT project budget consisting of 9 SOWs and over $100 million
- Build strong, sustainable, and trusting relationships with senior executive business leaders
- Develop a governance model to support project realization and execution which includes a structure of Global Business Process Owners, Process Leads, and SMEs
- Provide a structure for business leaders to participate in the business transformation process via the creation of executive steering committee
- Identify areas of opportunity for technology solutions to support business growth through effective partnership and business process knowledge
- Develop mitigation plans to address gaps and identify operational challenges impeding successful business transformation
- Ensure appropriate metrics are analyzed and acted upon including risk issues, project status and resource utilization
- Develop a deep understanding of business processes along with pain points, implementation systems and processes to maintain highly engaged teams
SAP Senior Engagement Manager
Capgemini
01.2015 - 06.2019
- Company Overview: Global leader in consulting, technology services and digital transformation
- Led the Capgemini team throughout all phases of an ERP project deployment (SAP ECC). Including workshop, requirement gathering, solution validation, build/realization, and various testing cycles
- Work closely with our clients and demonstrate professional knowledge to ensure deliverables are of the highest caliber to secure client satisfaction
- Subject matter expertise to identify, develop, and implement techniques to improve engagement productivity, increase efficiencies, mitigate risks, resolve issues, and optimize cost savings for each client
- Interact with client end-users, requirement gathering, Functional Specification (FDD) documentation, development, Unit Testing / Functional testing / and supporting User Acceptance Testing (UAT)
- Manage PNL of SAP ECC deployment
- Effectively manage and lead onshore and offshore team members
- Develop relationships at every level of the client's organization and communicate project risks while highlighting key process improvement opportunities
- Display the ability to operate in an ambiguous environment while providing quality deliverables
- Utilize my commercial background to provide leadership and vision on potential business solutions
SAP Design Manager (Program Manager)
Cargill, Inc
08.2011 - 01.2015
- Company Overview: Worlds largest privately held company; Bringing food, agricultural, financial and industrial products to the world
- Provided leadership while leading a team of Functional and Technical Consultants (ABAP) through the building a new SAP module as a co-innovation project with SAP.
- Lead the commercial deployment of a SAP ERP solution for Cargill Texturizing Solutions (Developed above). This includes establishing the budget, determining the scope, managing the change process with CTS leadership team, and build/develop a high performing team to deliver expected results
- Managed a team of 25+ individuals; budgeting hours and dollars, work plan allocation, training and development
- Led new release testing cycles prior to migration to production
- Led a hyper-care support team which was required to resolve defects and support the client's production requirements
- Managed the Change Management Process internally and with external customers
Senior Ethanol Trader
Cargill, Inc
06.2007 - 08.2011
- Company Overview: Worlds largest privately held company; Bringing food, agricultural, financial and industrial products to the world
- Create and manage a proprietary trading book while leverage insight and resources from three unique Business Units
- Manage and reconcile daily PNL
- Market and sell physical Ethanol from Cargill plants to selected customers
- Analyze fundamental inputs and cash flow trends to design trading strategies and sales opportunities. Present them to both Corn Milling and Cargill Petroleum senior management with a detailed action plan.
- Gain insight from current customer base and leverage that information to create trading and marketing plans.
- Look for paper (futures) dislocations across various commodity markets
- Provide daily communication on market activity for both internal and customers
Energy Trader
Cargill, Inc
06.2005 - 01.2007
- Company Overview: Worlds largest privately held company; Bringing food, agricultural, financial and industrial products to the world
- Create and manage a proprietary trading book while leveraging insight from internal and external inputs
- Analyze market trends, manage and communicate risks to make informed trading decisions
- Analyze and interpret petroleum supply & demand models while leverage information to create trading position
- Track the physical flow of energy products from global fuel hubs to assist in building an SND model
- Develop and maintain key customer relationships within the petroleum industry
- Understand and manage daily mark to market and exposure within trading book
National Sales Account Manager/Trading Manager
Cargill, Inc
03.2001 - 06.2005
- Company Overview: Worlds largest privately held company; Bringing food, agricultural, financial and industrial products to the world
- Manage national sales accounts for Industrial Oils Business Unit including prospect generation and growing of existing business to achieve maximum revenue and profits. Strategic accounts include Cognis Corporation, Church & Dwight (Arm & Hammer), Arizona Chemical, Crompton Corporation, Lonza Group, Valspar, and Progress Energy
- Increase sales from 2.9 million in 2001 to 9.6 million in 2003
- Initiate collaboration projects and efforts with other business units
- Prepare and develop risk management solutions and present to strategic accounts
- Manage a nationwide distribution network while working closely with 8 regional distributors to ensure our customers supply needs are meet throughout all regions of the United States.
- Organize and manage raw material supply chain for our production facilities; including; contract pricing, volume forecasts, traffic and logistic issues
- Develop and implement strategy to transfer bulk material in the northeastern region of the United States
- Integral part of team that developed new products from conception to commercialization
- Implement tolling arrangements and manage raw material supply chain to various locations
- Created vendor inventory management solution for key accounts
- Import raw materials as needed from South America and Europe
- Oversee customs/tax paper work, ocean freight logistics, and negotiate contracts with major raw material storage facilities
Education
Bachelor of Arts - History
University of Minnesota - Duluth
Duluth, MN 01.1997
Skills
- Business Process Improvement and Transformation
- Agile Methodology
- Customer Relationship Management
- Development of high performing teams
- Pre-sale effectiveness
- Big 4 Consulting Experience
- Program Management
- IT Integration
- Thought Leadership
- Change Management
- ERP Implementations (SAP & Infor)
- Software Development Lifecycle
- Multi-tenant and Pubic Cloud software delivery
Certification
Certified Agile Scrum Master — Project Management Institute
Timeline
Delivery Executive
Infor
07.2024 - Current
Director of Project Delivery
Illumiti, Inc
02.2022 - 02.2024
IT Business Relationship Manager
American Family Insurance
09.2020 - 12.2021
SAP Strategic Project Consultant
Deluxe Corporation Limited
06.2019 - 04.2020
SAP Senior Engagement Manager
Capgemini
01.2015 - 06.2019
SAP Design Manager (Program Manager)
Cargill, Inc
08.2011 - 01.2015
Senior Ethanol Trader
Cargill, Inc
06.2007 - 08.2011
Energy Trader
Cargill, Inc
06.2005 - 01.2007
National Sales Account Manager/Trading Manager
Cargill, Inc
03.2001 - 06.2005
Bachelor of Arts - History
University of Minnesota - Duluth
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