Alvin Jones
Summary
Dynamic customer service professional with a proven track record at G2 Secured Staff, excelling in problem resolution and active listening. Known for fostering trust and loyalty, I consistently exceeded performance metrics while managing high-pressure situations. Proficient in delivery tracking, I am dedicated to enhancing customer satisfaction through empathetic communication.
Professional with strong background in customer support, excelling in conflict resolution, communication, and problem-solving. Known for fostering collaborative team environment and adapting to changing needs to ensure customer satisfaction. Skilled in handling multiple tasks efficiently, leveraging empathy and active listening to build rapport with clients and team members alike.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Customer Service Agent
G2 Secured Staff
Los Angeles, CA
06.2022 - 03.2025
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- Responded proactively and positively to rapid change.
Concessions Cashier
Legends
Los Angeles, CA
02.2023 - 06.2024
- Improved customer satisfaction by providing efficient and friendly service at the concession stand.
- Responded to customer complaints to help resolve issues.
- Provided exceptional customer service by addressing concerns promptly and professionally.
- Operated POS systems proficiently for accurate order processing and payment collection.
- Supported team members with various needs depending on customer influx and demand.
- Consistently provided friendly service to promote better customer engagement.
- Maintained clean, organized workspace according to operational standards.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Communicated stand offerings and answered guest questions regarding orders.
- Monitored inventory and notified management of deficiencies or shortages.
- Collaborated with team members to ensure smooth operations during high-volume periods.
- Followed advanced COVID-19 safety protocols, keeping customers, and colleagues safe despite pandemic conditions.
- Taught basics of snack bar operations to new employees, building individual confidence in performance of duties.
- Demonstrated strong knowledge of menu offerings to answer inquiries and make recommendations effectively.
Package Handler
FedEx
Commerce, CA
04.2022 - 12.2022
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
Education
High School Diploma -
Morningside HighSchool
Inglewood, CA06-2020
Skills
- Customer service
- Problem resolution
- Outstanding communication skills
- Empathetic and genuine
- Active listening
- Customer complaint resolution
- Service-oriented self-starter
- Inbound customer service
- Typing speed
- Delivery tracking
- Order placement
- Returns processing
- Time management
Timeline
Concessions Cashier
Legends
02.2023 - 06.2024
Customer Service Agent
G2 Secured Staff
06.2022 - 03.2025
Package Handler
FedEx
04.2022 - 12.2022
High School Diploma -
Morningside HighSchool
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