Alvin Lopez
Summary
Developed key business skills in fast-paced corporate environment, demonstrating strong analytical and communication abilities. Proven track record in optimizing processes and supporting strategic initiatives. Seeks to transition into new field, leveraging skills in data analysis and project management to drive success in diverse roles.
Offering analytical thinking and collaborative mindset, well-suited for dynamic business environment and eager to develop further. Brings ability to quickly grasp industry-specific knowledge, delivering exceptional organizational and communication skills. Ready to use and develop analytical and team collaboration skills.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Team Leader
Mister Car Wash
06.2024 - 12.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
Sales Assistant
Famous Footwear Outlet
10.2023 - 03.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Customer Service Representative
Planet Fitness
04.2023 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Automotive Lube Technician
Big O Tires & Service Center
09.2021 - 07.2022
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Performed thorough vehicle inspections to identify potential problems before they escalated into costly repairs.
- Improved customer satisfaction by providing efficient and accurate automotive maintenance services.
- Collaborated with team members to complete complex repairs and maintenance tasks efficiently.
- Assisted in inventory management, ensuring the timely replenishment of necessary supplies and tools.
Education
No Degree - International Business Management
University of Phoenix
Tempe, AZ 04.2023 - Current
High School Diploma -
Buena High School
Sierra Vista, AZ05-2019
Skills
- Cash handling
- Relationship building
- Stock management
- Customer service
- Critical thinking
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Business development and planning
- Team leadership
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Team Leader
Mister Car Wash
06.2024 - 12.2024
Sales Assistant
Famous Footwear Outlet
10.2023 - 03.2024
Customer Service Representative
Planet Fitness
04.2023 - 09.2023
No Degree - International Business Management
University of Phoenix
04.2023 - Current
Automotive Lube Technician
Big O Tires & Service Center
09.2021 - 07.2022
High School Diploma -
Buena High School