Summary
Overview
Work History
Skills
Certification
Timeline
Generic

ALVIN NOVAL

Silver Spring,MD

Summary

Over 18 years of experience in the hospitality industry, specializing in enhancing resident quality of life through exceptional service. Proven leadership in building high-performing teams focused on service excellence and operational efficiency. Successful implementation of training programs that improve service quality and resident experiences. Recognized for strong customer service skills and ability to resolve issues promptly.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Front End Manager

Grand Oaks Assisted Living
Washington DC
10.2024 - Current
  • Monitored food quality and presentation to ensure adherence to company standards.
  • Trained new employees on customer service, safety protocols, and restaurant policies.
  • Resolved customer complaints quickly and efficiently while maintaining excellent customer service standards.
  • Provided guidance and direction to team members regarding proper procedures for serving guests.
  • Conducted regular performance evaluations of staff members to identify areas needing improvement or training needs.
  • Assisted with ordering supplies needed by the kitchen or dining area when necessary.
  • Managed all aspects of payroll processing for dining room personnel.
  • Supervised the staff to ensure proper service standards were met.
  • Oversaw daily operations of the dining room including seating arrangements, menu changes, and special requests from customers.

Dining Room Supervisor

Grand Oaks Assisted Living
Washington DC
02.2020 - 10.2024
  • Oversee all dining room operations, ensuring consistently high customer satisfaction.
  • Lead and mentor a team of servers and support staff, enhancing service delivery through training and performance feedback.
  • Streamline service processes to improve operational efficiency and reduce average wait times by 25%.
  • Coordinate with the kitchen and front-of-house teams for timely and accurate order fulfillment.
  • Address and resolve resident and family complaints, maintaining a positive dining experience.
  • Develop and implement service protocols and training programs, significantly enhancing team performance and resident satisfaction.

Flex Driver

Amazon
06.2021 - 07.2021
  • Executed efficient package delivery routes, ensuring timely and accurate delivery.
  • Utilized GPS navigation to optimize delivery routes, improving fuel efficiency and reducing delivery times.
  • Maintained high levels of professionalism and communication with customers, promptly handling any issues and reducing delivery errors.

Server

Grand Oaks Assisted Living
Washington DC
11.2015 - 02.2020
  • Provided exemplary service in a high-paced environment, consistently exceeding guest expectations.
  • Demonstrated adaptability and a strong work ethic, contributing to a high-performing team and maintaining service quality during busy periods.
  • Assisted in implementing new service initiatives that improved guest engagement and satisfaction, resulting in a 10% increase in repeat customers.

Cook

Grand Oaks Assisted Living
Washington DC
03.2013 - 11.2015
  • Prepared a diverse menu of meals with precision, upholding high standards for taste, presentation, and timing.
  • Maintained impeccable kitchen sanitation and safety standards, achieving 100% compliance during health inspections.
  • Developed and refined recipes to enhance consistency and guest satisfaction, contributing to a 15% increase in positive feedback.
  • Collaborated with the kitchen team to ensure smooth operation during peak hours, minimizing delays and maximizing efficiency.

Server

Grand Oaks Assisted Living
Washington DC
11.2010 - 03.2013
  • Delivered outstanding service, creating a positive dining experience and consistently receiving high guest satisfaction scores.
  • Trained and mentored new staff on service standards, contributing to a cohesive and efficient team environment.
  • Implemented effective service protocols that streamlined operations, reducing average service times by 20%.
  • Acted as a liaison between guests and kitchen staff, ensuring clear communication and timely resolution of any issues.

Baker

Pizza Bolis
, Maryland
08.2010 - 09.2010
  • Prepared and baked a wide range of pizzas, consistently achieving high quality and taste standards.
  • Ensured adherence to health and safety regulations, maintaining a clean and organized workspace.
  • Demonstrated strong problem-solving skills by quickly addressing and resolving issues related to product quality and customer feedback.
  • Played a key role in improving customer satisfaction by providing high-quality products and exceptional service.

Photographer

Family-Owned Business
01.2006 - 12.2009
  • Captured high-quality images for a diverse clientele, significantly enhancing brand visibility and client satisfaction.
  • Developed an efficient editing process, reducing turnaround time by 30% and improving the quality of deliverables.
  • Collaborated closely with clients to understand their vision, ensuring each photo shoot was tailored to their needs and expectations.
  • Implemented advanced techniques for image enhancement, consistently meeting and exceeding client standards.

Skills

  • Resident-centric approach
  • Leadership excellence
  • Operational mastery
  • Compliance oversight
  • Conflict resolution
  • Training and development
  • Effective communication
  • Computer proficiency
  • Staff motivation and retention
  • Process improvement
  • Quality assurance
  • Scheduling and staffing
  • Crisis management
  • Employee training
  • Payroll administration
  • Customer service
  • Time management
  • Adaptable leadership
  • Staff supervision

Certification

  • ServSafe Certification 5/10/2022 - 5/10/2027

Timeline

Front End Manager

Grand Oaks Assisted Living
10.2024 - Current

Flex Driver

Amazon
06.2021 - 07.2021

Dining Room Supervisor

Grand Oaks Assisted Living
02.2020 - 10.2024

Server

Grand Oaks Assisted Living
11.2015 - 02.2020

Cook

Grand Oaks Assisted Living
03.2013 - 11.2015

Server

Grand Oaks Assisted Living
11.2010 - 03.2013

Baker

Pizza Bolis
08.2010 - 09.2010

Photographer

Family-Owned Business
01.2006 - 12.2009

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ALVIN NOVAL