Summary
Overview
Work History
Education
Skills
Spanish
Timeline
Generic

Alvin Pacheco

Customer Service
El Paso,Texas

Summary

Dependable hard-working Objective Seeking a position in a fast-paced customer service environment where I can utilize my leadership, communication and team skills to foster a highly productive workplace. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

15
15
years of professional experience
1
1

English

2
2

Spanish

Work History

Customer service technician

  • Assist clients with preventive maintenance checks, and general care of personal and commercial vehicles
  • Provide product knowledge and guidance with parts and orders
  • Occasionally aid in general installment.

Diesel Mechanic

Biggs Army Airfield
El Paso, TX
  • Service center recruited to partner with fellow automotive technicians to work from plans andspecifications
  • Conducted emission vehicle testing and inspections for mechanical services
  • Detected and noted any conditions that would safety and brought them to the attention of thecustomer
  • Diagnosed repaired and overhauled engines transmissions components and fuel systems for variouspowered cars and trucks.

Auto Parts Manager

AutoZone
Midland, TX
11.2019 - Current
  • Bolstered sales and inventory management by effectively controlling daily parts program activities.
  • Created employee schedules to align coverage with forecasted demands.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Partnered with managers to implement operational enhancements for paperwork processing.

Case Manager

Permian Basin Workforce
Odessa, TX
03.2019 - 09.2019
  • Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
  • Participated in professional growth programs to support special education improvement efforts.
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
  • Managed caseload of [Number] children in welfare system to provide comprehensive, community-based care.

Customer Service Representative

Sitel Corp
Las Cruces, NM
06.2015 - 05.2016
  • Working in a call center providing customer with billing information, technical support and sales.
  • Collected and analyzed customer information to prepare product or service reports.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Responded to customer requests for products, services and company information.
  • Updated account information to maintain customer records.

Customer Service Representative

Convergys
Las Cruces, NM
11.2014 - 06.2015
  • Provided customer service and technical support to ATT&T Apple Iphone customers.
  • Recommended products to customers, thoroughly explaining details.
  • Processed customer adjustments to maintain financial accounts.
  • Updated account information to maintain customer records.
  • Reached out to customers after completed sales to suggest additional service or product purchases.

Inbound Customer Service Representative

Redcats USA/ O.S.P. Group
El Paso, TX
03.2011 - 03.2013
  • Responsible for handling all incoming calls on the multi-line switchboard as well as all walk-in traffic; scheduling interviews, distributing checks, handling Human Resources related inquiries, relaying information to the appropriate person, and other HR duties as needed.
  • Responded to customer comments and questions via LiveChat during shifts.
  • Incorporated cross-selling, up-selling and add-ons and offered promotional items to increase sales.
  • Generated new and repeat sales by offering timely product, service and technical information.
  • Processed customer order, quote and return transactions and offered additional products and services.

Appliance Sales

Kmart Store
El Paso, TX
03.2008 - 03.2009
  • Answer customer's questions about products, prices, availability, and credit terms
  • Recommend products to customers based on customer's needs and interests
  • Contact regular and prospective Work Experience

Education

University Of Phoenix

Skills

Ability Summaryundefined

Spanish

Proficient with speaking, reading,and writing.

Timeline

Auto Parts Manager

AutoZone
11.2019 - Current

Case Manager

Permian Basin Workforce
03.2019 - 09.2019

Customer Service Representative

Sitel Corp
06.2015 - 05.2016

Customer Service Representative

Convergys
11.2014 - 06.2015

Inbound Customer Service Representative

Redcats USA/ O.S.P. Group
03.2011 - 03.2013

Appliance Sales

Kmart Store
03.2008 - 03.2009

University Of Phoenix

Customer service technician

Diesel Mechanic

Biggs Army Airfield
Alvin PachecoCustomer Service