Alvin Pena
Bronx,NY
Summary
Effective in promoting a positive, productive work environment 7 years of customer service experience Skilled in communication and conflict resolutions
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
CVS pharmacy
Manhattan, NY
01.2022 - 03.2024
- Managed and oversaw store staff to ensure tasks were done properly
- Trained, counseled employees to improve overall productivity
- Coordinated deliveries
- Delegated and performed tasks related to general upkeep and organization
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Manager
McDonald's
Bronx, NY
01.2020 - 01.2022
- Ensured a safe and secure work environment
- Encouraged Workflow Optimization
- Skilled in Budgeting and Cost control
- Hired, trained and developed new employees
- Oversaw daily operations, maintaining efficiency and quality standards.
Education
High School Equivalency Diploma -
University of the State of New York
10.2020
Skills
- Effective in promoting a positive, productive work environment
- 7 years of customer service experience
- Skilled in communication and conflict resolutions
- Performance Management
- Staff Development
Certification
Eckerd Connects Workforce Development/ Career Training, 07/2019 - 09/2019, Bronx, NY, National Retail Customer Service Certification- Provides an understanding of quality customer services. Instructions include: Attentive listening, professional communication skills, assessing individuals' needs and utilizing feedback to improve costumer's satisfaction.
Timeline
Manager
CVS pharmacy
01.2022 - 03.2024
Manager
McDonald's
01.2020 - 01.2022
High School Equivalency Diploma -
University of the State of New York