ALVIN PENALES
Davao City
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
21
21
years of professional experience
Work History
Project Supervisor
TWINT3 STEEL FABRICATION
Davao City
09.2020 - 12.2020
- Purchase materials needed for each project site
- Supervise assigned workers for each site
- Ensure all equipment and materials needed are complete for each project assigned
- In-charge of the daily safety protocol briefing for all staff
- Ensure that all safety equipment is ready to avoid accidents.
Purchaser/Logistics/Driver/Admin
TAGUM AGRICULTURAL DEVELOPMENT COMPANY INC.
City of Panabo, Davao Del Norte
06.2008 - 09.2020
- Purchase materials needed for the Production Department & Sales & Marketing
- In-charge of deliveries under Sales & Marketing
- Distribution and collection of job outs (sub contract beaders paid per piece)
- Service driver /errands for admin works.
- Reviewed and evaluated supplier contracts to ensure compliance with legal requirements.
- Negotiated with vendors to secure advantageous terms and conditions.
Front Desk Supervisor
SYCHAR GARDEN HOTEL
Davao City
01.2006 - 05.2008
- Provide all guests (including groups) with a friendly, accurate and efficient check-in / check-out process while following the company’s policies and procedures
- Prepare for check-ins before the guest arrives by using the arrivals grid, preparing express check-ins, and planning for group arrivals
- Ensure the front desk/lobby areas remain clean, organised and ready to greet guests
- Issues written and oral instructions to co-workers, assigns duties and examines work for accuracy, neatness, and conformance to policies and procedures
- Assists Front Desk Manager with overall operations of Front Desk, and assumes responsibility for completion of shift work up to standards and according to established procedures
- Supervises Guest Service Representatives at Front Desk for the purpose of completion of duties, performance up to standards, giving direction, and decision making
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
- Verify and collect guest payments and identification, ensuring all procedures are followed to protect sensitive guest information including identity and credit card information
- Process all financial transactions with strict adherence to defined procedures
- Determines work procedures, prepares work schedules and expedites workflow
- Training and supervising front desk teams
- Perform tasks and projects as delegated by the Assistant Manager, Front Office Manager or Rooms Division Manager
- Communicate closely with the assistant managers and Front Office manager to ensure follow-up on any challenges, concerns, or staff performance
- Assisting the Manager on Duty with guest issues and requests, assisting the Manager on Duty with guest issues and requests
- Works diligently at continuously working with Front Office Manager on operation improvements
- May serve as Manager-on-Duty in the absence of the General Manager and Assistant General Manager
- Provide lateral support to retail team by assisting with manager overrides, discounts and returns
- Creates a work environment that promotes teamwork, recognition, mutual respect and employee satisfaction.
- Greeted and welcomed guests in a friendly, professional manner.
- Monitored the front desk staff to ensure proper customer service was provided.
- Provided support to guests with check-in and check-out procedures.
- Assisted guests with inquiries and requests.
Front Desk Receptionist
SYCHAR GARDEN HOTEL
Davao City
04.2000 - 12.2006
- Assists in the check-in procedure with arrival guests for big groups
- Update guests profile in the system
- Attends guests in the reception for the arrival, departure and further inquiries
- Attends telephone calls and divert responses to concerns
- Sort and arrange daily the room availability according to its classification
- Extends further assistance to the guests
- Type documents such as correspondence, memos, and emails, and prepare daily reports for management
- Perform clerical duties, such as scheduling appointments, filing, and photocopying
- Maintain a clean and organised work area.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Education
Bachelor of Science in Physical Therapy -
San Pedro College of Davao
01.2000
Bachelor of Science in Physical Therapy -
San Pedro College of Davao
01.2000
Skills
- Proficient in Computer Applications particularly Microsoft Word, Excel and Power Point and Google Suites
- Can speak Tagalog and English
- Good Interpersonal Relation Skills
- Hard-working and can work productively even under pressure
Position Applied
Hotel Front Desk Clerk
Personal Information
- Height: 5'7''
- Weight: 75 kg
- Citizenship: Filipino
- Date of Birth: 05/04/1977
- Marital Status: Married
- Religion: Catholic
References
- Ms. Rosadelia Alonzo, Sales and Marketing Superintendent, Tadeco Livelihood & Training Center, Purok 18, A.O. Floirendo, City of Panabo, 6382-2340586, 0943-5213390
- Mr. Carlo Vicci Tarranza, Owner/Contractor, TwinT3 Steel Fabrication, #29 Starcross St., Davao Farm Village, Brgy Lapu-lapu, Agdao, Davao City, 0933-5150704 / 0918-6175030
- Ms. Elaine Rosal, Branch Supervisor/Part Owner, Personal Collection, Agdao Branch, 0910-0837482
Training
- TAGUM AGRICULTURAL DEVELOPMENT COMPANY INC., Defensive Driving, 10/2019
- SYCHAR GARDEN HOTEL, Code of Discipline, 09/30/2005
- SYCHAR GARDEN HOTEL, Customer Care, 09/30/2005
- SYCHAR GARDEN HOTEL, Performance Appraisal, 09/30/2005
Timeline
Project Supervisor
TWINT3 STEEL FABRICATION
09.2020 - 12.2020
Purchaser/Logistics/Driver/Admin
TAGUM AGRICULTURAL DEVELOPMENT COMPANY INC.
06.2008 - 09.2020
Front Desk Supervisor
SYCHAR GARDEN HOTEL
01.2006 - 05.2008
Front Desk Receptionist
SYCHAR GARDEN HOTEL
04.2000 - 12.2006
Bachelor of Science in Physical Therapy -
San Pedro College of Davao
Bachelor of Science in Physical Therapy -
San Pedro College of Davao