Alvin Phillips
Owensboro,KY
Summary
Dynamic Retail Teams Manager with a proven track record at Five Star Breaktime Solutions, excelling in conflict resolution and staff development. Enhanced team performance through strategic mentoring and effective resource allocation, fostering a collaborative environment. Skilled in financial management and committed to achieving organizational goals while ensuring exceptional customer service.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
Work History
Retail Teams Manager
Five Star Breaktime Soultions
02.2014 - 07.2025
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
Education
Bachelor Interdisplinary Studies - Interdisciplinary Studies
Western Kentucky University
Bowling Green, KY03-2016
Skills
- Competitor research
- Sales management
- Resource allocation
- Conflict resolution
- Policy and procedure development
- Documentation and reporting
- Financial management
- Customer relationship management (CRM)
- Negotiation
- Partnership development
- Workforce management
- Relationship building
- Inventory management
- Sales techniques
- Expense tracking
- Customer service
- Clear communication
- Strategic planning
- Contract management
- Time management
- Project management
- Expectation setting
- Data analysis
- Networking strategies
- Risk management
- Regulatory compliance
- Complex Problem-solving
- Staff management
- Business planning
- Staff training and development
- Verbal and written communication
- Financial records oversight
- Cross-functional team management
- Project planning
- Goal setting
- Business administration
- Performance evaluations
- Work prioritization
- Coaching and mentoring
- Recruiting and interviewing
- Performance management
- Staff development
- Disciplinary techniques
- Employee onboarding
- Skype
- Brand management
- Vendor management
Accomplishments
- Collaborated with team of 4 to take care of all 360 clients to make sure there needs were met.
- Supervised team of 12 staff members.
- Achieved customer satisfaction by completing tasks with accuracy and efficiency.
Timeline
Retail Teams Manager
Five Star Breaktime Soultions
02.2014 - 07.2025
Bachelor Interdisplinary Studies - Interdisciplinary Studies
Western Kentucky University
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