Alvin Pimentel
North Andover
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Equally Expressed
North Andover
02.2025 - Current
- Greet visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provide administrative support to the executive team, including scheduling meetings and managing calendars.
- Compile data from various sources into organized reports for review by management team.
- Process invoices for payment using accounting software applications.
- Schedule appointments between clients and customers and internal staff members.
- Create travel arrangements and distributed travel details to appropriate personnel.
- Handle confidential documents in an organized fashion according to established protocol.
Contractor
Transcor
Georgetown
02.2022 - Current
- Review and interpret blueprints and specifications to ensure accurate project execution.
- Monitor progress against timelines, ensuring all projects met established deadlines.
- Identify potential risks affecting successful project completion through proactive analysis.
- Conduct regular inspections to uphold quality control standards throughout project life cycles.
- Oversee quality control processes to detect inconsistencies and malfunctions promptly.
- Foster positive working relationships with staff and management to enhance collaboration.
Professional Bus Operator
MVRTA
Haverhill
10.2024 - 08.2025
- Conducted pre-trip inspections of vehicles to ensure safety and compliance with regulations.
- Maintained radio contact with dispatch personnel to receive instructions or report delays or passenger issues.
- Completed daily log sheets and trip reports detailing time on duty, miles driven, fuel usage.
- Responded quickly and efficiently to emergency situations such as medical emergencies or accidents involving the bus.
- Actively monitored traffic patterns around assigned routes in order to adjust driving accordingly if necessary.
- Attended regular training sessions related to new policies and procedures or updates in technology used within transit system.
- Provided clear verbal announcements at each stop informing riders when they had reached their destination.
- Reported any incidents and accidents immediately to supervisors after ensuring safety of passengers was secure.
- Assisted disabled passengers in boarding and exiting the bus safely.
Motorcoach Operator
Greyhound
Boston
08.2024 - 10.2024
- Checked tickets for accuracy when necessary to ensure compliance with company policies.
- Inspected coaches prior to each trip to ensure they met safety standards.
- Communicated with dispatchers regarding arrival times, delays, or other issues related to trips.
- Filed incident reports promptly following accidents or other incidents involving motor coaches.
- Maintained the cleanliness of the coach before, during, and after trips.
- Conducted emergency evacuations if needed due to mechanical failure or hazardous road conditions.
- Kept accurate records of mileage traveled for each trip taken in accordance with company policy.
- Monitored passenger behavior throughout the duration of trips.
- Resolved conflicts between passengers in a professional manner when needed.
- Adhered to traffic laws and regulations while driving motor coaches on highways, city streets, and rural roads.
School Bus Driver
Whittier Tech
Haverhill
04.2022 - 08.2024
- Ensured adherence to all traffic laws and regulations for safe transportation of students and faculty.
- Operated vehicles exceeding 26,000 lbs with proficiency.
- Held CDL B license with Passenger and School Bus endorsements.
- Maintained cleanliness of buses while inspecting for mechanical issues and reporting findings to supervisor.
- Responded swiftly to emergencies by executing appropriate safety protocols.
- Enhanced public relations by addressing inquiries from parents and community members courteously.
Communications Technician
Comcast
Lawrence
02.2017 - 08.2021
- Installed and diagnosed Xfinity products, ensuring prompt repairs and service continuity.
- Built rapport with customers through effective interpersonal communication.
- Transported, maintained, and inventoried merchandise with attention to detail.
- Followed up with customers via phone calls to confirm satisfaction with services.
- Educated customers on leased merchandise to enhance overall experience.
- Assisted in upgrading existing communication infrastructure to improve service reliability.
Project Engineer
Rapid Sheet Metal
Nashua
11.2014 - 02.2017
- Programmed client models based on specific requests.
- Maintained strong client relations to foster loyalty.
- Converted and organized jobs for production floor efficiency.
- Documented and reported errors to supervisor for resolution.
- Collaborated with production team to achieve 100% customer satisfaction.
Assistant Manager
Pro Auto Detailing
North Andover
05.2014 - 11.2014
- Collaborated with owner/manager to drive sales and marketing initiatives.
- Delivered outstanding customer service to existing and prospective clients.
- Coordinated sales activities and scheduling for clientele effectively.
- Maximized revenue through upselling detailing packages.
- Executed comprehensive interior and exterior detailing with meticulous attention to detail.
- Performed clearcoat restoration and applied protective coatings.
- Secured office, garage, and company grounds during opening and closing procedures.
- Deposited daily earnings as requested by management.
Loan Agent/Customer Service Representative
New England Auto Finance
Salem
01.2013 - 02.2014
- Delivered exceptional customer service to enhance client satisfaction.
- Maintained customer profiles and ensured privacy through rigorous verification processes.
- Managed incoming and outgoing calls, directing them to appropriate departments.
- Educated customers on products and policies to align loan amounts with specific needs.
- Oversaw and nurtured all hot leads to maximize conversion rates.
- Processed cash transactions accurately and efficiently.
- Secured company grounds to ensure a safe environment.
- Opened and closed the branch, depositing end-of-day funds at the bank.
Barback and Security
Ritz Lounge
Jacksonville
03.2011 - 10.2012
- Ensured guest had proper legal documentation per guidelines of the company and Federal law.
- Inspected all incoming guests’ for dress code and bag content.
- Oversaw crowd control per guidelines of the Fire Marshall.
- Ensured guest satisfaction, beverage quality, and cleanliness.
- Completed stocking, replenishing, cleaning, maintenance, and preparation of beverages under the guidance of the Bartender.
- Maintained and stocked adequate supplies of bar items such as glasses, cups, napkins, and drink supplies.
- Reviewed established work procedures in order to determine ways to improve service, performance, and safety.
- Attended all meetings and training.
Service and Sales Associate/Re-Store Donations Truck Driver
Habitat for Humanity
Jacksonville
07.2011 - 09.2012
- Drove company vehicles including 10ft, 15ft, 24ft, and 28ft Box trucks as well as pickup truck with 20ft trailer.
- Provided great customer service.
- Inspected, and maintained vehicle supplies and equipment to ensure that vehicles are in proper working condition.
- Secured vehicles, warehouse, and building upon closing.
- Quality control responsibilities for the safe and effective transport of donations.
- Loaded, secured, transported and unloaded donations.
- Organized pick-ups by location/area for efficiency and punctuality.
Sales Representative / Instocks-planogram Associate / Security
Target
Haverhill
09.2007 - 07.2011
- Secured company grounds indoors and outdoors.
- Created a safe and secure environment for guest and employees.
- Conducted and documented research of current/prior losses and criminal activities.
- Created police reports for prosecution of criminals.
- Ensured merchandise was displayed appropriately on floor and followed sales floor standards to enhance sales.
- Campaigned directly with customers and coordinated with employees across all departments.
Education
Google IT Certificate - Information Technology
North Shore Community College
Danvers, MA08-2021
High School Diploma -
Whittier Regional Technical HS
Haverhill, MA05-2007
Skills
- Excellent customer service
- Great attitude
- Pride in personal performance and growth
- Work well in groups
- Work well alone
- Detail Oriented
- Accommodating
- Self-driven
- Efficient
- Punctual
- Quick learner of company programs
- SolidWorks experience
- Crisis intervention
- Mental health counseling
Certification
- Introductory Disaster Behavioral Health
- Mental Health First Aid
- CPR Certified
- CDL B
Timeline
Administrative Assistant
Equally Expressed
02.2025 - Current
Professional Bus Operator
MVRTA
10.2024 - 08.2025
Motorcoach Operator
Greyhound
08.2024 - 10.2024
School Bus Driver
Whittier Tech
04.2022 - 08.2024
Contractor
Transcor
02.2022 - Current
Communications Technician
Comcast
02.2017 - 08.2021
Project Engineer
Rapid Sheet Metal
11.2014 - 02.2017
Assistant Manager
Pro Auto Detailing
05.2014 - 11.2014
Loan Agent/Customer Service Representative
New England Auto Finance
01.2013 - 02.2014
Service and Sales Associate/Re-Store Donations Truck Driver
Habitat for Humanity
07.2011 - 09.2012
Barback and Security
Ritz Lounge
03.2011 - 10.2012
Sales Representative / Instocks-planogram Associate / Security
Target
09.2007 - 07.2011
Google IT Certificate - Information Technology
North Shore Community College
High School Diploma -
Whittier Regional Technical HS
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