Alvin Reid
Panama City,FL
Summary
Dynamic leader with a proven track record at Krazyfish Grille, enhancing customer satisfaction and streamlining operations. Focused Electrical
Overview
14
14
years of professional experience
Work History
Restaurant Manager
Krazyfish Grille
113 Monument Ave, Port St Joe, Fl 32456
03.2024 - Current
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Maximized quality assurance by completing frequent line checks.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
Restaurant Manager
Laketownwharf
9902 S Thomas Dr, Panama City Beach 32408
05.2022 - 11.2023
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Carefully interviewed, selected, trained, and supervised staff.
Assistant Engineer
ACS
Kingston Jamaica,WI
03.2019 - 10.2022
- Assisted in the development of technical specifications for engineering projects, ensuring accuracy and adherence to established guidelines.
- Streamlined workflow processes through effective management of resources, materials, and labor allocations.
- Assisted in development, design and execution of projects.
- Provided technical assistance to staff when needed.
- Assessed scope and requirements to assist with project design determinations.
- Provided technical support during construction phases of a project including field supervision or inspection services.
- Enhanced system reliability with thorough testing procedures and diligent attention to detail in design modifications.
Water Meter Reader/Maintenance Technician
National Water Commission, Jamaica
May Pen Jamaica,WI
05.2011 - 09.2017
- Maintained accurate records of all meter readings, ensuring timely billing and minimizing errors.
- Supported the resolution of customer inquiries by providing detailed information on their water usage and billing.
- Enhanced operational efficiency by diligently inspecting meters for leaks, defects, and tampering.
- Improved customer satisfaction by accurately recording water meter readings and promptly reporting discrepancies.
- Maintained a professional appearance and attitude at all times, representing the organization positively in interactions with customers, colleagues, and supervisors.
- Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
- Maintained professional relationships with clients while performing on-site visits, fostering a positive company image.
- Collaborated with team members to troubleshoot complex issues related to meters and data discrepancies.
- Performed regular maintenance checks on meters, ensuring accurate readings and early identification of potential issues.
- Enhanced overall efficiency by utilizing handheld devices for quick data entry during site visits.
- Attended safety meetings and took part in safety awareness trainings and programs.
- Increased consumer satisfaction by addressing inquiries about meter readings and providing clear explanations.
- Improved meter reading accuracy by diligently recording consumption data and cross-checking readings.
Sales Associate
Shoppers Fair Super Market
May Pen, Jamaica,WI
06.2010 - 04.2011
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Diploma in Electrical Engineering - Electrical Engineering
University of Technology, Jamaica
237 Old Hope Road, Kingston, Jamaica WI08-2015
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Point of Sale (POS) system operation
- Organization and prioritization
- Team Leadership
- Electrical experience
- Power systems
- Project Management
- Wiring schematics
- Electrical safety standards
- Electrical grounding inspection
- Technical Writing
- Circuit Design
- Product Testing
Languages
English
Timeline
Restaurant Manager
Krazyfish Grille
03.2024 - Current
Restaurant Manager
Laketownwharf
05.2022 - 11.2023
Assistant Engineer
ACS
03.2019 - 10.2022
Water Meter Reader/Maintenance Technician
National Water Commission, Jamaica
05.2011 - 09.2017
Sales Associate
Shoppers Fair Super Market
06.2010 - 04.2011
Diploma in Electrical Engineering - Electrical Engineering
University of Technology, Jamaica