Alvin Reid
Panama City,FL
Summary
Dynamic leader with a proven track record at Krazyfish Grille, enhancing customer satisfaction and streamlining operations. Focused Electrical
Overview
14
14
years of professional experience
Work History
Restaurant Manager
Krazyfish Grille
03.2024 - Current
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Maximized quality assurance by completing frequent line checks.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
Restaurant Manager
Laketownwharf
05.2022 - 11.2023
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Carefully interviewed, selected, trained, and supervised staff.
Assistant Engineer
ACS
03.2019 - 10.2022
- Assisted in the development of technical specifications for engineering projects, ensuring accuracy and adherence to established guidelines.
- Streamlined workflow processes through effective management of resources, materials, and labor allocations.
- Assisted in development, design and execution of projects.
- Provided technical assistance to staff when needed.
- Assessed scope and requirements to assist with project design determinations.
- Provided technical support during construction phases of a project including field supervision or inspection services.
- Enhanced system reliability with thorough testing procedures and diligent attention to detail in design modifications.
Water Meter Reader/Maintenance Technician
National Water Commission, Jamaica
05.2011 - 09.2017
- Maintained accurate records of all meter readings, ensuring timely billing and minimizing errors.
- Supported the resolution of customer inquiries by providing detailed information on their water usage and billing.
- Enhanced operational efficiency by diligently inspecting meters for leaks, defects, and tampering.
- Improved customer satisfaction by accurately recording water meter readings and promptly reporting discrepancies.
- Maintained a professional appearance and attitude at all times, representing the organization positively in interactions with customers, colleagues, and supervisors.
- Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
- Maintained professional relationships with clients while performing on-site visits, fostering a positive company image.
- Collaborated with team members to troubleshoot complex issues related to meters and data discrepancies.
- Performed regular maintenance checks on meters, ensuring accurate readings and early identification of potential issues.
- Enhanced overall efficiency by utilizing handheld devices for quick data entry during site visits.
- Attended safety meetings and took part in safety awareness trainings and programs.
- Increased consumer satisfaction by addressing inquiries about meter readings and providing clear explanations.
- Improved meter reading accuracy by diligently recording consumption data and cross-checking readings.
Sales Associate
Shoppers Fair Super Market
06.2010 - 04.2011
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Diploma in Electrical Engineering - Electrical Engineering
University of Technology, Jamaica
237 Old Hope Road, Kingston, Jamaica WI08-2015
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Point of Sale (POS) system operation
- Organization and prioritization
- Team Leadership
- Electrical experience
- Power systems
- Project Management
- Wiring schematics
- Electrical safety standards
- Electrical grounding inspection
- Technical Writing
- Circuit Design
- Product Testing
Languages
English
Timeline
Restaurant Manager
Krazyfish Grille
03.2024 - Current
Restaurant Manager
Laketownwharf
05.2022 - 11.2023
Assistant Engineer
ACS
03.2019 - 10.2022
Water Meter Reader/Maintenance Technician
National Water Commission, Jamaica
05.2011 - 09.2017
Sales Associate
Shoppers Fair Super Market
06.2010 - 04.2011
Diploma in Electrical Engineering - Electrical Engineering
University of Technology, Jamaica