Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alvin Rodriguez

Miami

Summary


Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Dunkin' Donuts
03.2023 - Current
  • Assisted in daily operations, ensuring smooth workflow and timely customer service.
  • Coordinated team schedules to optimize resource allocation and enhance productivity.
  • Supported inventory management processes, maintaining accurate stock levels and minimizing discrepancies.
  • Trained new staff on operational procedures, fostering a collaborative work environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Cashier

McDonald's
08.2021 - 01.2023
  • Processed customer transactions efficiently using point-of-sale system.
  • Maintained cleanliness and organization of work area to enhance customer experience.
  • Assisted customers with menu selections and special requests to ensure satisfaction.
  • Handled cash and card payments accurately, minimizing transaction errors.
  • Collaborated with team members to meet service goals during peak hours.
  • Trained new cashiers on operational procedures and customer service standards.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.

Education

Southwest Senior High School
Miami, FL

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Staff training and development
  • Workload management
  • Conflict resolution

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Assistant Manager

Dunkin' Donuts
03.2023 - Current

Cashier

McDonald's
08.2021 - 01.2023

Southwest Senior High School

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