Alvin Sosa
Rochester,NY
Summary
Motivated and driven, I seek a position with a growing company where I can contribute my skills and experience to achieve success both for the company and my colleagues. Throughout my career, I have honed my skills in project coordination and technical problem-solving in a fast-paced tech environment. Now, I am eager to apply these skills to a new field and adapt efficiently to new challenges. My goal is to leverage my transferable abilities in a role that values strategic thinking and effective implementation.
Overview
5
5
years of professional experience
Work History
Time and Attendance Implementation Specialist
Paychex Inc
09.2024 - Current
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Developed strong relationships with clients, fostering trust and confidence in the implementation process.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Maintained up-to-date knowledge of industry trends and best practices in order to provide the most relevant solutions for each individual client.
401k Client Service Partner
Paychex
03.2023 - 08.2024
- Assist and educate client and participants with navigating their 401k plan on flex
- Walk clients through how to stay in compliance with their plans and keep data up to date
- Use HRIS to manage plans and fix any issues clients may call in for while showing them the tools that can be used
Strategic Account Manager
Paychex
05.2022 - 03.2023
- Network and build relationships with franchise partnerships to understand industry needs and provide the necessary solutions
- Utilizes the telephone, email, and local marketing programs to prospect for new clients and referral sources
- Present Paychex products and services to owners to educate them on our services
- Analyzes the customer needs and interest to determine which products are appropriate
- Travel to franchise conventions and meet with potential clients face to face
SMB New Business Sales Rep
Paychex
03.2020 - 05.2022
- Strategic Consulting, including business plan & sales strategy development
- Developing relationships with existing Paychex clients to upgrade, ensure satisfaction with services and extract referrals of other business owners
- Cold Calling, Telemarketing, Advertising and Networking are also effective ways in uncovering prospects
- Presenting with a high level of knowledge of the Paychex product, building rapport with prospects and conducting in depth needs analysis to uncover and demonstrate solutions Paychex can offer
Education
Associate of Science - Health Information Management
Monroe Community College
Rochester, NY06.2019
High School Diploma -
Webster Schroeder
Webster, NY06-2013
Skills
- Spanish speaker
- Leadership
- Teamwork
- Organization
- Customer Service focused
- Problem solving
- Time management
- Adaptable
- Communication
- Multitasking
- Accountability
- Salesforcecom
- Microsoft PowerPoint
- Google Docs
- Docusign
Timeline
Time and Attendance Implementation Specialist
Paychex Inc
09.2024 - Current
401k Client Service Partner
Paychex
03.2023 - 08.2024
Strategic Account Manager
Paychex
05.2022 - 03.2023
SMB New Business Sales Rep
Paychex
03.2020 - 05.2022
Associate of Science - Health Information Management
Monroe Community College
High School Diploma -
Webster Schroeder