Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Alvin V. Garrett

Pearland,TX

Summary

Dedicated and results-driven professional with experience in management, supervision, and customer service. Proven track record in leading teams, ensuring operational efficiency, and driving performance improvements. Skilled in auditing processes, identifying opportunities for compliance enhancement, and implementing effective strategies to optimize business operations. Strong communication abilities, with a focus on delivering the exceptional customer experience.

Overview

14
14
years of professional experience

Work History

Customer Service Coordinator

Park Place Mercedes Dallas
12.2021 - 06.2024
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Managed high call volumes with professionalism, ensuring minimal wait times for customers.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Actively listened to customers, handled concerns quickly while prioritizing customer satisfaction and loyalty.
  • Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Took ownership of customer issues and followed problems through to resolution.

Regional Customer Service Center Manager

Office of the Attorney General of Texas
06.2010 - 09.2021
  • Audited hospital birth records (quarterly) at 31 hospitals for accuracy and proficiency.
  • Monitored Birth Registrars interaction with the patient for State of Texas compliance purposes.
  • Developed network relationships with industry professionals to enhance community awareness and promote operational efficiencies.
  • Conducted presentations at hospitals, schools, midwiferies, city and county clerk's offices, and local business owners.
  • Recruited, interviewed and developed monthly schedules and assignments for business volunteer staff.
  • Managed staff effectively, resolving issues, which resulted in top raking out of nine customer service centers across the state.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Education

HIGH SCHOOL DEGREE -

HOMER HIGH SCHOOL
HOMER, LA

Skills

  • Account management
  • Complaint handling
  • Customer focus
  • Logistics management
  • Quality assurance
  • Call center experience
  • CRM software
  • Audit support
  • Budgeting and reporting
  • MS office

Accomplishments

  • Achieved ranking of #1 Call Center (Child Support Division) in the state of Texas through effectively helping parents.

Timeline

Customer Service Coordinator

Park Place Mercedes Dallas
12.2021 - 06.2024

Regional Customer Service Center Manager

Office of the Attorney General of Texas
06.2010 - 09.2021

HIGH SCHOOL DEGREE -

HOMER HIGH SCHOOL

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Alvin V. Garrett