Alvina Wilson
Frankfort,KY
Summary
Experienced professional focused on meeting or exceeding objectives seeking Advanced Medical Support Assistant or Health Technician Or Office Administrative position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Contract SRNA
Accurate Healthcare Professionals
Louisville, Kentucky
06.2017 - 01.2022
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Transported patients between rooms and appointments or testing locations.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Performed above job duties as a third-party medical provider in various types of medical facilities while either per-diem or as a contract employee.
Data Entry Clerk/Phone Surveyor
Kentucky Cabinet Of Economic Development
Frankfort, Kentucky
10.2016 - 06.2018
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sorted documents and maintained organized filing process.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Maintained ongoing communication with relevant departments to confirm accurate data delivery.
- Maintained databases, mailing lists, telephone networks, and other information to facilitate functioning of economic education programs and grants.
- Oversaw team of 8 employees, providing comprehensive data entry training and regular performance reviews.
OR Patient Care Technician/Scheduling Assistant
Baptist Physicians Surgery Center
Lexington, KY
08.2016 - 09.2017
- Collected and transported specimens to prepare for lab testing.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Supported patient admissions, discharges and transfers to promote team productivity.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Assisted nursing staff with respiratory, cardiopulmonary and physical therapies.
- Assembled admissions pages and added new pages to patients' charts.
- Set up and break down, cleaning, sanitizing, disinfecting operating rooms preparing them for procedures.
- Scheduling/reserving operating rooms for physicians and ensuring the proper room is equipped their specific preferences for selective procedures.
- Scheduling outpatient procedures for the surgery center.
- Verifying Insurance and payments for procedures.
Catering /Faculty Dining Manager
Perkins Management Services
Frankfort , KY
10.2015 - 05.2016
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Implemented training program for front of house staff to maintain high standards of customer service.
- Designed overall floorplans and coordinated modifications for events and special reservations.
- Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
- Led planning, set up and takedown for special events.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 98% accuracy.
- Purchased food and cultivated strong vendor relationships.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Reduced financial inaccuracies by using Quikbooks system while verifying receipts.
- Inventory, accounting and Payroll duties performed as well as marketing and sales.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
General Manager of Operations
Gold Star Chili
Georgetown, KY
08.2013 - 10.2015
- Trained, coached and mentored staff to support smooth adoption of new Employee incentive program.
- Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Partnered with vendors and suppliers to effectively manage and budget.
- Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of work issues.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
CNA/Scheduler Coordinator/Medical Records Clerk
Amedisys Home Health Care
Georgetown, KY
03.2010 - 02.2013
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Obtained client medical history, medication information, symptoms and allergies.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Provided in home care for patients in rehabilitative status and hospice as well as patients needing assistance with basic personal care needs.
- Entering patient data in order to maintain accuarte electronic medical records.
- Performed duties as an medical office manager. Filing, scheduling, maintaining time clock records,data entry, Insurance verification, advocating patient needs to provide quality resources.
- Worked with speech pathologist, Audiologist, physical and occupational therapist to assist patients with treatment plan in order to aid in their best quality care and rehabilitation.
- Maintained a balance and organization to the office and call center.
- Assisted with medical support team, chaplains, physicians, nurse's etc to provide the highest quality of end of life hospice care.
Residential/Office Manager
Human Resource Development Institute
Louisville, KY
12.2002 - 11.2006
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Maintained Inventory, records for residence medications, managed EMR's for the program
- Verified, obtained and maintained insurances and waivers for clients in our residential program and community habilitation facility.
- Scheduled and maintained on going medical and clinical appointments for residence to maintain quality health and well being and to comply with patient treatment plans.
- Collaborated with medical support team members to produce the best possible solutions to meet resident goals and needs.
- Data entry, office and clerical duties, maintained call systems and services, performed monthly budget reports and payroll and time keeping information as well.
- Developed and Maintain positve relations with medical support teams, case management and client advocates.
- Performed Case Management duties as well as employee training
Education
Associate of Arts - Medical Information Technology/Office Mangement
Bluegrass Community And Technical College
Lexington, KYDiploma - Hospital Intake Specialist
Bluegrass Community And Technical College
Lexington, KY05.2021
Certificate - Hospital Unit Coordinator
Bluegrass Community And Technical College
Lexington, KY05.2020
Certificate - Medical Office Receptionist
Bluegrass Community And Technical College
Lexington, KY05.2020
Certificate - Certified Nursing Assistant
The Medical Institute of Kentucky
Lexington, KY08.2009
Skills
- Patient Intakes
- Interdisciplinary Care
- Operational Procedures
- Crisis Prevention Intervention
- Nursing Assistance
- Patient Health Information Access
- Patient Medical Histories
- Compliance Issues
- Nurse Scheduling
- Performance Improvement
- Word Processing
- Patient Interviews
- Interpersonal Communication Skills
- Patient Status Assessment
- Patient Data Management Systems
- Curriculum Implementation
- Technical Support
- Scheduling Medical Appointments
- Quality Control Procedures
- Maintaining Patient Safety Standards
- Scheduling Databases
- Maintaining Confidentiality
- Alphanumeric Entry
- Document Management and Storage
- Efficient Data Entry
- Patient Charting
- Advanced Excel Spreadsheet Functions
- Advanced Clerical Knowledge
- Verifying Data Accuracy
- Data Compilation
- Self Starter
- Data Verification
- Office Supplies and Inventory
- Statistical Data Analysis
- Accounts Payable and Accounts Receivable
- Human Resources Department Processes
- Reminder Calls
- PowerPoint Presentations
- Database Monitoring
- Customer Retention
- Transcribing Information
- Chart Completion
- Filing
- Proofreading
- Documenting Behaviors
- Supporting Personal Needs
- Conducting Intakes
- Human Anatomy
Certification
Certified Nursing Assistant
Current CPR (BLS) for Healthcare Providers
Current Tb skin Test
ALL Immunizations and needed Vaccines are current and up to date
Timeline
Contract SRNA
Accurate Healthcare Professionals
06.2017 - 01.2022
Data Entry Clerk/Phone Surveyor
Kentucky Cabinet Of Economic Development
10.2016 - 06.2018
OR Patient Care Technician/Scheduling Assistant
Baptist Physicians Surgery Center
08.2016 - 09.2017
Catering /Faculty Dining Manager
Perkins Management Services
10.2015 - 05.2016
General Manager of Operations
Gold Star Chili
08.2013 - 10.2015
CNA/Scheduler Coordinator/Medical Records Clerk
Amedisys Home Health Care
03.2010 - 02.2013
Residential/Office Manager
Human Resource Development Institute
12.2002 - 11.2006
Associate of Arts - Medical Information Technology/Office Mangement
Bluegrass Community And Technical College
Diploma - Hospital Intake Specialist
Bluegrass Community And Technical College
Certificate - Hospital Unit Coordinator
Bluegrass Community And Technical College
Certificate - Medical Office Receptionist
Bluegrass Community And Technical College
Certificate - Certified Nursing Assistant
The Medical Institute of Kentucky
Certified Nursing Assistant
Current CPR (BLS) for Healthcare Providers
Current Tb skin Test
ALL Immunizations and needed Vaccines are current and up to date
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