Summary
Overview
Work History
Education
Skills
Assessments
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Timeline
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Alvina Rose Dorsey

Auburn

Summary

Dynamic customer service professional with extensive experience at DOCOMO Pacific, excelling in call center operations and technical issue resolution. Proven ability to enhance customer satisfaction through effective communication and attention to detail. Skilled in documentation and team collaboration, consistently delivering solutions that streamline processes and improve service standards. Resourceful Customer Service Representative known for maintaining high productivity and efficiently completing tasks. Skilled in conflict resolution, time management, and communication, ensuring smooth operational flow and customer satisfaction. Excel in active listening, empathy, and adaptability, leveraging these soft skills to navigate customer interactions successfully and foster positive outcomes.

Overview

9
9
years of professional experience

Work History

CSR - Customer Service Representative

DOCOMO Pacific
Tamuning
07.2025 - 11.2025
  • Assisted customers with account inquiries and troubleshooting for internet and mobile services.
  • Collaborated with team members to streamline customer service processes.
  • Clarified billing invoices to enhance understanding of charges.
  • Provided solutions to technical issues, ensuring prompt resolution for customers.
  • Guided customers through setup processes for internet and mobile devices.
  • Documented customer interactions accurately in the CRM system for record-keeping.
  • Trained new staff on company policies and customer service standards.
  • Maintained up-to-date knowledge of telecommunications products and services offerings.

Reservations Agent

Holiday Resort & Spa Guam
Tumon
02.2017 - 11.2022
  • Managed guest reservations through phone and online systems.
  • Provided exceptional customer service to enhance guest satisfaction.
  • Coordinated with other departments for special requests and accommodations.
  • Updated reservation systems with accurate guest information promptly.
  • Resolved booking issues and conflicts efficiently for guests.
  • Answered inbound calls and responded to customer inquiries regarding reservations.

Stocker/Cashier

Sunny Wholesale
Tamuning
01.2019 - 03.2019
  • Assisted customers in locating desired items efficiently.
  • Stocked shelves efficiently to maintain product availability.
  • Cleaned and maintained store displays for a welcoming environment.
  • Stocked shelves with newly arrived products.
  • Processed transactions for total items purchased by customers.
  • Prepared orders from various companies for timely delivery.
  • Facilitated movement of bulky items for customer convenience.

Room Attendant/Housekeeping

Hyatt regency
Tumon
05.2018 - 10.2018
  • Executed daily cleaning of guest rooms, including checkout rooms for incoming arrivals.
  • Restocked supplies and amenities to ensure guest satisfaction.
  • Cleaned and maintained guest rooms to uphold Hyatt Regency standards.
  • Reported maintenance issues to ensure a safe environment for guests.
  • Collaborated with housekeeping team to optimize workflow efficiency.
  • Maintained cleanliness in public areas to enhance guest experience.
  • Stocked carts with clean linens and hygiene supplies to ensure readiness for guests.

Education

Associate of Science - Medical Technology

Ultimate Medical Academy
Clearwater, FL
05-2026

High school or equivalent - Computer science, psychology, biology, Art

George Washington High School
Dededo, GU
06.2009

Skills

  • Call Center
  • Customer Service
  • Computer Science
  • Team collaboration
  • Time management
  • Effective communication
  • Attention to detail
  • Reservation management
  • Active listening
  • Call center experience
  • Credit card payment processing
  • Clerical support
  • Inbound and outbound calling
  • Adaptability and flexibility
  • Filing
  • Prioritization
  • Multitasking and organization
  • Multi-task management
  • Service standard compliance
  • Call escalation
  • Multi-line telephone operations
  • Typing 35 wpm
  • Documentation

Assessments

  • Front Desk Agent (Hotel), Highly Proficient, 02/01/20
  • Customer Focus & Orientation, Proficient, 03/01/20

<Enter your own>

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

CSR - Customer Service Representative

DOCOMO Pacific
07.2025 - 11.2025

Stocker/Cashier

Sunny Wholesale
01.2019 - 03.2019

Room Attendant/Housekeeping

Hyatt regency
05.2018 - 10.2018

Reservations Agent

Holiday Resort & Spa Guam
02.2017 - 11.2022

Associate of Science - Medical Technology

Ultimate Medical Academy

High school or equivalent - Computer science, psychology, biology, Art

George Washington High School

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