Alvincia Johnson
Jupiter,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Business Office Manager
Comprehensive Hand & Physical Therapy
06.2011 - Current
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Oversaw inventory management, maintaining optimal levels of supplies while minimizing costs.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Supervise and train office assistants, ensuring smooth workflow and high-quality customer service
- Develop and implement office policies and procedures to optimize efficiency and productivity
- Manage scheduling and staffing to ensure adequate coverage and patient care
- Oversee the maintenance of electronic medical records and patient charts, ensuring accuracy and compliance with regulations
- Coordinate with healthcare providers, insurance companies, and other stakeholders to streamline processes and resolve issues
- Prepare reports and analyze data to identify areas for improvement and implement solutions
- Ensure compliance with HIPAA regulations and other healthcare standards
Education
Bachelor of Science - Human Services
Palm Beach State College
Palm Beach Gardens, FL05.2026
Associate of Arts - Human Services
Palm Beach State College
Palm Beach Gardens, FL05.2024
Skills
- Workflow Planning
- Time Management
- Positive Attitude
- Interpersonal Communication
- Reliability
- Customer Service
- Staff Management
- Adaptability
- Problem-Solving
- Staff Training
Timeline
Business Office Manager
Comprehensive Hand & Physical Therapy
06.2011 - Current
Bachelor of Science - Human Services
Palm Beach State College
Associate of Arts - Human Services
Palm Beach State College
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