Alvine Nez
Tempe,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Personable Medical Assistant bringing 9 years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
14
14
years of professional experience
Work History
Patient Sitter
Fort Defiance Indian Hospital
Fort Defiance, AZ
03/22/23 - Current
- Monitored health and well-being of clients and reported significant health changes.
- Provided constant monitoring of patients to ensure safety and comfort.
- Ensured that all medical equipment was functioning properly and reported any issues to the nursing staff.
- Informed nurses of any changes in patient condition or behavior.
- Provided emotional support to patients who were anxious or distressed.
- Engaged in conversation with confused or disoriented patients to help them stay calm and relaxed.
- Administered medications per doctor's orders under direct supervision of a nurse or other healthcare professional.
- Assisted with meal preparation for those unable to feed themselves independently.
- Communicated effectively with family members regarding patient care needs and progress updates.
- Observed behaviors of patients for unusual reactions or changes in mood and attitude.
- Maintained accurate records of patient activities throughout shift.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
- Offered information, support and comfort to patient families.
- Assisted administrative departments with paperwork, errands and other clerical duties.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Provided direct patient care and assistance to healthcare team members.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Assisted with patient admissions, discharges and transfers.
- Recorded patient conditions and vital signs before and after medical operations.
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
- Prepared patient chart for admission and compiled appropriate paperwork.
- Reported any observed symptoms to nursing staff immediately.
- Tracked and reported clients' progress based on observations and conversations.
Customer Service Loan Specialist
Sun Loan Company
Gallup, NM
03.2022 - 06.2022
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Troubleshot shortages and overages to support quality control efforts.
- Executed on-time and under budget project management to resolve complex issues.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Set up and activated customer accounts.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Medical Lab Aid
IHS Laboratory, Gallup NM
Gallup, NM
02.2020 - 03.2021
- Supplied quality control data for regulatory submissions to support corrective actions.
- Employed scientific methods to promote quality of collected samples and stored specimens.
- Reduced occurrence of lab test errors for improved reliability and to avoid need for retesting.
- Processed hematology and chemistry samples.
- Developed exemplary rapport with personnel and patients by demonstrating compassion and scientific expertise.
- Reviewed experimental data to catch potential lab errors and correct mistakes.
- Supervised supplies in inventory and notified supervisor of low stock levels.
- Presented experimental findings in presentations with graphs, charts and other visual aids.
- Sanitized all counters and surfaces within the laboratory using company-approved cleaning products.
- Kept lab space and equipment clean to prevent contamination with hazardous substances.
- Cleaned and prepared lab equipment for solutions, specimens and samples.
- Interpreted test results and determined need for retesting.
- Design and execute laboratory testing according standard procedures, make observations and interpret findings
- Organize and store all chemicals substances, fluids and compressed gasses according to safety instructions
- Record all data and results in specified forms (paper and electronic) with accuracy and responsibility
- Performed routine checks on sensitive lab equipment to achieve consistent and high-performing functionality.
- Identified and fixed issues with lab equipment to achieve more accurate lab results.
- Maintain equipment and assist in ordering laboratory supplies
- Ensure that all safety guidelines are followed strictly at all times and maintain a clean and orderly environment
- Analyzed experimental results and determined whether results fit within standard procedures.
Medical Assistant
Karen L. Leber MD
Tempe, AZ
06.2011 - 10.2018
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Incorporated outside records into charts and EHR.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Reviewed account information to confirm patient and insurance information is accurate and complete.
- Read through patient health data, histories, physician diagnoses and treatments to gain understanding for coding purposes.
- Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing.
- Applied coding rules established by American Medical Association and Centers for Medicare and Medicaid Services for assignment of procedural codes.
- Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses.
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
- Acted as liaison between business department, billers and third party payers in resolving billing and reimbursement accuracy.
- Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
- Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology and, pathology reports as well as clinical studies) in support of existing diagnoses.
- Quickly responded to staff and client inquiries regarding CPT codes.
- Communicated with healthcare personnel, including practitioners to promote accuracy.
- Maintained updated knowledge of coding requirements, which included continuing education and certification renewal.
- Interpreted medical terminology and pharmacological information to translate information into coding system.
- Maintained high accuracy rate on daily production of completed reviews.
- Received, organized and maintained all coding and reimbursement periodicals and updates.
- Pulled patient records and transferred information to appropriate parties.
- Set up patient charts and documented information in various company software.
- Maintained positive working relationship with fellow staff and management.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Greeted patients and visitors with welcoming, warm demeanor to create comfortable environment.
- Answered phones politely and directed callers to appropriate personnel.
- Updated patient medical records.
- Prepared medical charts, scanned documents and organized patient information.
- Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
- Registered new patients and created files with detailed personal and medical information.
- Processed medical record requests for insurance companies and medical providers.
- Applied HIPAA regulations to maintain patient confidentiality and protect health information.
- Facilitated patient flow by notifying providers of patient arrival and processing paperwork.
- Responded to patient and visitor concerns and questions.
- Stocked medical office supplies, anticipated inventory needs and monitored office equipment.
- Kept supplies ready by inventorying stock and placing orders.
- Developed and implemented operational processes for workflows to evaluate effectiveness.
- Performed basic medical duties such as removing sutures and administering medications.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Filed insurance claims forms in accordance with applicable regulations.
Sales Associate
Payless
Tempe, AZ
06.2010 - 06.2011
- Clean and stock exam rooms daily, order and maintain supplies
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
- Greets and receives customers in a friendly and personable attitude
- Responds to customers’ questions
- Directs customers by escorting them to racks and counters
- Provides outstanding customer service
- Documents sales by creating or updating customer profile records and manages financial transactions
- Processes payment by totaling purchase, processing checks, cash, and store other credit and debit cards
- Alerts management of potential security issues
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assessed customer needs to provide assistance and information on product features.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Received and displayed product shipments on store retail shelves upon delivery.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Obtained signatures for financial documents and internal and external invoices.
- Adhered to company initiatives and achieved established goals.
- Trained new team members in cash register operation, stock procedures and customer services.
- Used technology resources to assist customers in locating and selecting items.
- Developed trusting relationships with customers by making personal connections.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Assisted with inventory, including receiving and stocking merchandise
- Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
Education
Certificate - Medical Assisting
Carrington College
Mesa, AZ06.2011
Diploma -
Window Rock High School
Fort Defiance, AZ05.2009
Skills
- Time management
- Multi-tasking
- Creative Problem Solving
- Customer Service
- Workers compensations
- Knowledge
- Team building
- Customer service
- Coordination
- Courteous and Helpful
- Clerical
- Motivated
- Complex Problem Solving
- People oriented
- Medical Billing
- Understands Medical Procedures
- Documentation Procedures Expert
- Medication Administration
- Multitasking and Prioritization
- Billing and Invoicing
- Verbal and Written Communication
Timeline
Customer Service Loan Specialist
Sun Loan Company
03.2022 - 06.2022
Medical Lab Aid
IHS Laboratory, Gallup NM
02.2020 - 03.2021
Medical Assistant
Karen L. Leber MD
06.2011 - 10.2018
Sales Associate
Payless
06.2010 - 06.2011
Patient Sitter
Fort Defiance Indian Hospital
03/22/23 - Current
Certificate - Medical Assisting
Carrington College
Diploma -
Window Rock High School
Similar Profiles
RAMONA WAUNEKARAMONA WAUNEKA
Chief Human Resources Officer at Fort Defiance Indian HospitalChief Human Resources Officer at Fort Defiance Indian Hospital
Justin BaheJustin Bahe
Medical Technologist at Fort Defiance Indian HospitalMedical Technologist at Fort Defiance Indian Hospital
Michael R JarvisMichael R Jarvis
Locums General Surgery at Fort Defiance Indian HospitalLocums General Surgery at Fort Defiance Indian Hospital