Alvinya Key

• Met with project stakeholders on regular basis to assess progress and make adjustments.
• Pitched and built new programming strategies and one-off feature shows to boost audience interests and diversify offerings.
• Directed 25 simultaneous projects to boost business opportunities by 60%.
• Executed and managed assigned production programs valued at $2 million.
• Developed and maintained detailed workback schedules and timelines, effectively coordinating activities and resources to meet project milestones.
• Conducted a thorough review and analysis of Request for Proposals (RFPs) to ensure alignment with client feedback and internal capabilities.

• Developed and initiated projects, managed costs, and monitored performance.
• Reined in project costs while meeting key milestones.
• Foster relationships with vendors to promote positive working relationships.
• Updated operational methods, oversaw accounting procedures, tracked information, and compiled data to improve efficiency.
• I oversaw all marketing efforts for a B2B software company, including social media, email marketing, and content creation.
• Utilized project management tools such as Asana. Monday, Jira and Trello were used to track project progress and manage resources.

• Restored satisfaction and loyalty in customers with serious concerns by using expert communication skills and smoothly resolving various problems.
• Communicated best practices to team members, continuously helping to optimize standard operating procedures for responses to different concerns.
• Supported strategies to continuously improve customer service by documenting inquiry resolutions in the case management system.
• De-escalated conflicts using calm and professional approaches combined with advanced procedural knowledge.
• Managed intake processes for 80 inquiries and coordinated specialist escalations.

• Devised strategies to boost customer sales and drive referrals due to excellent service, resulting in new customer relationships.
• Reviewed company's strategic plans and developed departmental goals and standards to support the vision.
• Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
• Trained new hires, providing information and insight into corporate policies and procedures.
• Identified financial strengths and weaknesses by regularly reviewing KPIs and tracking sheets.
• Spearheaded projects by coordinating with the marketing department for new campaigns.

• Managed budgets, appointment scheduling, employee and event itineraries, and accounts to improve productivity initiatives.
• Coordinated special projects and managed schedules.
• Maintained computer and physical filing systems.
• Coordinated school facility use with maintenance personnel to achieve equitable access.
• Kept the school in full compliance with established policies, legal requirements, and student safety standards.