Alvita Tomforde
Silverdale ,WASHINGTON
Summary
Dynamic and dedicated professional with extensive experience in customer service at Chick-fil-A. Proven ability to enhance customer satisfaction through effective problem-solving and cash handling skills. Recognized for building strong customer relationships and contributing to team efficiency during peak hours, fostering a welcoming atmosphere that encourages repeat business. Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
2
2
years of professional experience
Work History
Cashier
Italiano’s of Kingsport
02.2023 - 09.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Performed cash, card, and check transactions to complete customer purchases.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Learned duties for various positions and provided backup at key times.
Front of House Team Member
Chick-fil-A
01.2023 - 02.2023
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Established welcoming atmosphere by greeting each guest warmly.
- Supported overall team goals by assisting other staff members during peak hours as needed.
- Assisted in inventory management for front-of-house supplies, ensuring availability and reducing waste.
- Resolved customer complaints with empathy and professionalism, restoring guest satisfaction.
- Boosted team efficiency through effective communication and coordination during peak hours.
- Processed customer payments and balanced cash drawers.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Accurately and efficiently taking orders from customers, whether at the counter or drive-thru.
- Preparing food and drinks according to Chick-fil-A standards.
- Bagging orders for take-out or drive-through customers.
- Preparing and serving various drinks, including lemonade, milkshakes, and other beverages.
Cashier
El Gran Patron Mexican Grill
07.2022 - 11.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Collaborated with team members to ensure optimal efficiency during peak dining hours.
- Managed cash drawer accurately, ensuring proper handling of currency and daily reconciliation procedures.
- Improved customer satisfaction by providing efficient and accurate cash transactions.
- Increased repeat business through friendly interactions and prompt resolution of customer inquiries.
- Maintained clean and organized checkout area, contributing to pleasant shopping environment.
- Enhanced customer experience by providing fast and accurate transaction processing.
- Handled cash with high accuracy and took care to check bills for fraud.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
Education
Dobyns-Bennett High School
Kingsport, TN12.2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
- Customer service excellence
- Money handling
- Cash register operation
- Payment processing
- Product restocking
- Refunds and exchanges
- Cash drawer balancing
- Multitasking and organization
- Credit card processing
- Basic math
- Dependability and reliability
- Honest and dependable
- Problem-solving
- Team collaboration
- Reliability and punctuality
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Italiano’s of Kingsport
02.2023 - 09.2024
Front of House Team Member
Chick-fil-A
01.2023 - 02.2023
Cashier
El Gran Patron Mexican Grill
07.2022 - 11.2022
Dobyns-Bennett High School
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